Applies when: Incidents are Saved
Macro Type: Mail 1 Assignment group
Macro Condition: problem.status in $L.new="Open"
What I would like to know is what Macro would I type in the body of the message to get a brief description of the ticket and the ticket number, and in the Email topic put the ticket number in there.
Also in the output quene, how can you tell if the email has succesfully reached the user?