Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Night Service for DGC w/DNIS

Night Service for DGC w/DNIS

Night Service for DGC w/DNIS

I have done plenty of reading and a lot of testing on this and can't come up with the desired solution.
I have a DCG group that is being accessed with DNIS digits, no CO lines.
At night only - using automatic time start night service - I would like an AutoAttd to pick up ( Merlin Mail ).
I cannot find a way to redirect the group at night only to anything.
There doesn't seem to be a straightforward way to do this.
Anyone have any ideas ?

RE: Night Service for DGC w/DNIS

You will probably have to make an autoattendant to match this DNIS, and have it answer ALL calls. For day use you can say something like, "Thanks for calling, you're call will answered by the next available...." Have no options in the Day menu, and then have the dial 0 timeout direct to the desired DCG.

RE: Night Service for DGC w/DNIS

That seems to be about the best answer I can come up with also.
I have a second delay announcement in the que and know how to overflow with a # sign, but the ACD super is not for that

Thanks for the reply.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close