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CCR allows extension input??

CCR allows extension input??

CCR allows extension input??

(OP)
Settin up a NAM 4 for two seperate companies. Using CCR, I set up one option such as for sales press 2, and it does an ext xfer. This works fine, but during testing I notice that if I press 2 followed by additional digits, such as 22, it transfers to 222 as if it were in AA mode as opposed to just transfering to the CCR programmed ext. Is there anyone to disable this funtion that is allowing the NAM to except additional digits after the first entered in a CCR menu?. I am worried about callers punching in ext numbers and going to the wrong company.

RE: CCR allows extension input??

The voice mail is designed to route calls either way, either by a CCR option or by entering an extension number. I am not aware of any way to dis-allow extension transferring.... Sorry

Dave McCall
Norstarpro

RE: CCR allows extension input??

(OP)
Consider for your app disabling the GD Mbox.

PhM

RE: CCR allows extension input??

(OP)
yes.. I did disable gendelivery. Then just set up two recep mbx's,
After talking with several people, I guess there is no way to disable that extention input feature in CCR. One thing that caught my interest in the manual was "response time at home menu= 2.5 seconds" I wonder how this value effects the sytem waiting for additional digits and if it can be changed.

RE: CCR allows extension input??

(OP)
Not sure if this post will go through twice...
 
  Perhaps change DN length to 4?? Change numbering system to start with 4s, 5s?? Don't forget to remove all DRTs and remove prime phone from all lines.
  Something to be aware of = if a set is forwarded to Vmail but doesn't have a Mbox, the call WILL go to AA/CCR number one by default.

Cheers
PhM

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