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Partner Messaging / CTI

Partner Messaging / CTI

Partner Messaging / CTI

(OP)
Does the LAN port on the Partner Messaging module output enough information to allow a PC (with suitable software) to display details of the callers as calls are processed by the Auto Attendant?

RE: Partner Messaging / CTI

NOPE.  It only Used for ADMIN using programming software or for WWW Messenger.

Don

RE: Partner Messaging / CTI

(OP)
Is there any way to achieve this functionality (at present the system has Partner ACS R3 and Partner Mail VS R5) ... I was hoping that Partner Messaging might support it.

I've heard of 'Passageway' but I'm not clear about what it is / what it costs!!

RE: Partner Messaging / CTI

I don't think Partner can do what you want to.. Upgrade to Magix with Intuity VM, maybe...

Matt Wray
CCNA, MCP
mwray77518@yahoo.com

RE: Partner Messaging / CTI

If you just want to have call log the ACS dose that through the SMDR port. I have herd there is software for a PC.  The ACS manual only tells how to hook to a printer just need serial printer and the 355AF adapter.

Station Message Detail Recording (SMDR) 9
The Station Message Detail Recording (SMDR) is a call reporting feature that provides records
of call activity. Call reporting information allows you to:
_ Detect any unauthorized calls.
_ Bill clients or projects.
_ Bill back by department.
_ Reduce telephone costs by identifying the need to change telecommunications services (like
adding a WATS line for calls to a particular area code).
_ Print Caller ID information.
Call information is recorded after each call is completed. For outgoing calls, the system records
information for each call that lasts more than 10 seconds. The timing begins when you lift the
handset or press S to access an outside line. For incoming calls, the timing begins when the
call is answered. Timing stops when the call is disconnected.
The system sends the information through a 1200-baud serial interface to either a serial printer or
a call accounting device. The device connects directly to the SMDR jack on the processor module.

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