Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


problems with transfer to VM

problems with transfer to VM

problems with transfer to VM

I have a customer who is having problems transfering calls directly to VM.  It seems to be a frequent problem which is happening on both of the operators phones, just never when I'm around.  VM seems to be answering because ext number comes up on the display and after dialing the ext number displays call transfered.  The call just seems to be put on hold and never does go into the mailbox.  It is a MICS with NAM VM.  They have a T1 and 1 analog line going into the system and the problem happens on both.  The only way to get the call to go when it happens is to transfer to the ext and the call is forwarded after the designated number of rings.  Any Suggestions??

RE: problems with transfer to VM

Are there enough available channels in the NAM to handle the message volume? Another thought, are the Rls numbers of the VMail and MICS known to be completely compatable? Some combinations have bugs.


RE: problems with transfer to VM

I've run into somthing similar to this a few times and it was that the attendent was using the button to try to transfer instead of actually dialing the mailbox number.  Feature 9 8 6 will only accept a manualy input mailbox number but receptionists want to use the speed buttons on their phones and that just puts the original caller on hold while the attendent makes a second call to the extension, when the attendent releases the call the original caller is still on hold and the call to the dn is dropped

Jerry Reeve

RE: problems with transfer to VM

The VM is r4.0 and the system which has been upgraded from r3.0 to r4.0.  It is a 6 port VM and VM seems to be answering because it asks for the ext # on the display so I don't believe it is a size issue.  The operators are dialing the ext #'s when using the F986.  Thanks for the responses.

RE: problems with transfer to VM

Yesterday I actually got the problem to happen consistantly for me.  After picking up the call dialing F986 waiting for it to display mailbox # and dialing it, it would just leave the call on hold.  At that time there the lines only rang on the operators phone and did not appear.  I made line 26, their only analog line, appear and ring and the target line ring only and the problem went away for me.  After talking with them later in the day they said instead of that problem they were getting a no party connect after dialing the mailbox number.

RE: problems with transfer to VM

It sounds like either the caller is hanging up or they are being disconnected.  IF you pick up your handset with out grapping a line and then hit feature 986 when you try to enter the extension number you will get no party to connect.

Make sure you are not putting the call on hold first.

Let me know if this helps.



RE: problems with transfer to VM

I had problems like you . customers were trying to use 5  to forward the calls and the calls were not forwarding.  I  unplugged the voicemail for two minutes and plugged back in  and waited three or four minutes and the system started to work fine after that.  

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close