We currently have a Norstar 0x32 with voicemail and need some ideas on how to transfer incoming calls from auto attendant to dispatch service. We currently have a manual switch that moves 2 of our incoming line to E&M ckts that go to our offsite night dispatch center. With this method the lines go directly to the dispatch center without any afterhours message and as a result the dispatch center answer alot of unnecessary calls. We would like to be able to answer the calls with a short afterhours message then transfer the call thru to the dispatch center if the caller stays on the line. We are fairly new users of the Norstar phone system and any ideas would be greatly appreciated.
Thanks in advance.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.