Remove Aux-Work button?
Remove Aux-Work button?
(OP)
Our call center manager wants to know if we can remove the Aux-Work button from call center agent telephones. Can this be done? The only way I know of to have agents log in is to have the following 4 buttons on their phones (log-in, aux-work, Auto-In, log-out). The agents first have to press the log-in button which then illuminates the aux-work button and from there they can actually become available by pressing the auto-in button and start receiving calls. They log out by pressing the log-out button.
Is there another way to accomplish the same thing without all the steps? Log in, log out would be nice.
I am more familiar with Magix/Legend where there is simply one button. Light On=Logged in, Light Off=Logged off.
Any suggestions?
Is there another way to accomplish the same thing without all the steps? Log in, log out would be nice.
I am more familiar with Magix/Legend where there is simply one button. Light On=Logged in, Light Off=Logged off.
Any suggestions?
RE: Remove Aux-Work button?
RE: Remove Aux-Work button?
So many buttons So little time
Thanks All
Phoneman2
RE: Remove Aux-Work button?
So many buttons So little time
Thanks All
Phoneman2
RE: Remove Aux-Work button?
-Jay