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Help Required to configure ECHI

Help Required to configure ECHI

Help Required to configure ECHI

Needed help from the anyone who is running ECHI on CMS. We have recently got the CMS & require the ECHI to be configured on the system. I don't know how would this work. Have contacted the Avaya local Distributor here but of no help, As per them ECHI is getting implemented for the first time here & they were not sure on how would this work.
My application is simple, we want the CMS to dump all the "call_rec" /ECHI string on to a windows NT machine, Can someone help me in getting this configured on both CMS as well as Windows, what additional software/hardware is required to run this... Is there a way to get the ECHI files from CMS directly thru ftp or something.

Needed help urgently.. this is driving me crazy but can't do anything with Avaya support other than just wait to get an answer.  Hope you would understand the requirement & suggest a way..

RE: Help Required to configure ECHI

what is more precise your problem? Is nothing working???


RE: Help Required to configure ECHI


The problems you are experiencing are not uncommon. In many countries ECHI is set up by Avaya Netcare Profesional Services and it obviously costs.
Good news is it's not that difficult and the level of detail makes it worthwhile.

1. Check to see if ECHI has been Authorized on your CMS. Log in as root, type command cmssvc and choose option 1 Auth_display. External Call History will either say authorized or not authorized.
2. If it has not been switched on you will have to purchase it ( this can take a while ).
3. Follow the installation instructions in the External Call History document no 585-210-912 for V8. I can let you have a copy. It's fairly straight forward and will only take about 10 mins.

Any problems , let us know.


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