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UK Maintenance Contracts

UK Maintenance Contracts

UK Maintenance Contracts

I work for a company that currently has several large call centres and a couple of HQ Offices using Definity equipment of varying sizes. All sites are currently contracted to Avaya for mainteance but I'm considering whether or not we should move to a third party.

Can anyone provide us with a list of companies that fit the bill - : 24 Hr 365 Day 4 Hour Response etc...


RE: UK Maintenance Contracts


If you tell me where you are and who you are i can maybe give you some ideas on gold partners (i guess you weren't on the transition list).


RE: UK Maintenance Contracts

Were a global company with offices in 132 countries and have just moved our definity maintenance to a company called Datapoint who are a gold partner, we evaluated about 5 companies and they were the best.

call Chris Dawson at datapoint on (0208) 2428600 hes head of retail and customer products

RE: UK Maintenance Contracts

We are also looking around for another provider (in total for about 30 switches around Europe).
Datapoint (www.datapoint.com) is indeed the strong player here. I also advise to talk to them.

To be honnest, I just had a meeting for our office in Belgium. Avaya is outsourcing almost everything to Datapoint. Only really big customers can still go directly.
Think this will happen accross Europe.

Touchbase (www.touchbase.co.uk)is also a company that can provide support. They are big in the UK but they don't have many sites in Europe (Datapoint has a site in almost every country).
But try to stay with Avaya Golden Partners.

RE: UK Maintenance Contracts


I work for Genesis Telecomms who are the largest UK definity reseller, we support call centres such as Co-Op bank, Eurostar, Oracle, B & Q, last minute.com  and Fidelity investments, HQ global workplaces

We can supply national 24 x 7 maintenance coverage.

If this is of interest then send me a mail on gareth.moore@genesis-tel.com

hope this helps

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