Has anyone setup Witness call monitoring on Definity via CTI? Witness says you just need a MAPD board and ASAI but they really have no other info. I have a quote for a NICE system requiring a MAPD, ASAI, and a whole bunch of software including a lot of CVLAN stuff. The definity stuff to support NICE would be $60K on a 5000 port G3R. The MAPD and ASAI account for only $25K. I'm not comfortable suggesting it costs $60K in definity gear to support NICE but just $25K for Witness. Avaya is involved in the NICE quote totalling $180K for the entire solution so they aren't very interested in helping me engineer the Witness solution. Any ideas?
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