I have a user who, when they have a caller on the phone that has just called inbound to them, cannot transfer them to an internal extension and/or conference them with an internal extension. She does not have a problem with either option except in the above scenario. I have checked her CLS, but looks ok. Maybe I missed something. Any help would be appreciated.
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External (inbound callers) transfer and conference
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- Jan 1, 1970
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You might have a transfer timer problem one thing you could try is once you have ancered the call press the * key and then try to transfer the call.
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