×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Pressing "0" in AUDIX

Pressing "0" in AUDIX

Pressing "0" in AUDIX

(OP)
I have an AUDIX-related question.

What config steps do I need to follow to allow a caller who's leaving a voicemail to press "0" to get to a receptionist's extenstion ?

Thanks

Dave V

RE: Pressing "0" in AUDIX

First, the following assumes Intuity Audix:

Depends on how your call transfer out of audix features are set up.  I'll tell you how mine works and you can play from there.

'cha sys feat' page 3.  
Transfer Type = enhanced_no_cover_0
Transfer Restriction = subscribers
Covering Extension = xxxx where xxxx is the extension assigned to your receptionist.

If the receptionist is assigned as an attendent console you need to 'cha att x' and verify there is also an extension assigned to plug into Covering Extension.  In this scenario you also need to create a mailbox for your covering extension if one does not exist as Audix will only transfer to administered mailboxes.  I made mine an announcement mailbox with no announcement as my console is manned 24-7 365.  You'll also want to log into the mailbox and change the password and record the name if you have names set to required (even if you don't it's a good idea to record 'reception' or some such so the caller doesn't get confused).

Also, on the subscriber form there is a field for Covering Extension.  If for some reason you want a particular individual's phone to go to a different extension you can specify it there.  I have multiple facilities with different receptionists off the same Audix so this comes in handy there it would also work if you wanted the CEO's mailbox to ring a particular assistant.

RE: Pressing "0" in AUDIX

(OP)
Update - the problem was caused by an improperly configured coverage path on the voice switch side of things.

Correcting this has resolved the problem.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close