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Prefix '#' dialing routed to Pri but not working. Integration with Alcatel with Avaya IP500v2

Prefix '#' dialing routed to Pri but not working. Integration with Alcatel with Avaya IP500v2

Prefix '#' dialing routed to Pri but not working. Integration with Alcatel with Avaya IP500v2

(OP)
Hi all experts,

This is my first question on this platform. I am very new with EPABX and configured 30 channels SIP over Pri.
Now we are integrating Voice connectivity with other location which are working on Alcatel.
We have separate PRI for voice integration.
I have created line group 1 for dialing outgoing and incoming from same PRI. Prefix '#' will be used to dial other location number.
Local extensions are working properly, and it is 4-digit numbers. Remote location numbers are 4-digit with prefix '#' dialing will be used.

Here is trace info:-

3/6/24 3:08:50 PM-418ms Call Ref = 7343, Short Code Matched = System, #
3/6/24 3:08:50 PM-421ms Line = 5, Seized, Channel ID = 30, Call Ref = 7343
3/6/24 3:08:50 PM-421ms Call Ref = 7343, Originator State = Dialling, Type = User, Destination State = Seized, Type = Target List
3/6/24 3:08:50 PM-425ms Line = 5, Channel = 30, Q.931 Message = Setup, Call Ref = 7343, Direction = From Switch, Calling Party Number = 9241, Called Party Number = #
3/6/24 3:08:50 PM-447ms Line = 5, Channel = 30, Q.931 Message = Status, Call Ref = 7343, Direction = To Switch, Cause Code = 99
3/6/24 3:08:50 PM-507ms Line = 5, Channel = 30, Q.931 Message = SetupAck, Call Ref = 7343, Direction = To Switch
3/6/24 3:08:50 PM-509ms Call Ref = 7343, Originator State = Dialling, Type = User, Destination State = Seized, Type = Trunk
3/6/24 3:08:50 PM-884ms Extension = 9241, Digit dialed, Digit = 5
3/6/24 3:08:51 PM-370ms Extension = 9241, Digit dialed, Digit = 5
3/6/24 3:08:51 PM-751ms Extension = 9241, Digit dialed, Digit = 9
3/6/24 3:08:51 PM-901ms Line = 5, Channel = 30, Q.931 Message = CallProceeding, Call Ref = 7343, Direction = To Switch
3/6/24 3:08:51 PM-902ms Call Ref = 7343, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
3/6/24 3:08:51 PM-904ms Line = 5, Channel = 30, Q.931 Message = Disconnect, Call Ref = 7343, Direction = To Switch, Cause Code = 1
3/6/24 3:08:51 PM-905ms Line = 5, Channel = 30, Q.931 Message = Release, Call Ref = 7343, Direction = From Switch
3/6/24 3:08:52 PM-017ms Line = 5, Channel = 30, Q.931 Message = ReleaseComplete, Call Ref = 7343, Direction = To Switch, Cause Code = 16
3/6/24 3:08:52 PM-018ms Call Ref = 7343, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
3/6/24 3:08:52 PM-018ms Call Ref = 7343, Disconnect from Destination End
3/6/24 3:08:52 PM-023ms Line = 5, Idle, Channel ID = 30


I would request someone guide to solve the issue as per above trace.

Help would be really appreciated.

RE: Prefix '#' dialing routed to Pri but not working. Integration with Alcatel with Avaya IP500v2

(OP)
Adding to the above,

I have set Short Code as per below:-
Code = #
Feature = Dial
Telephone Number = .
Line Group ID = 1

Line PRI Config :-


RE: Prefix '#' dialing routed to Pri but not working. Integration with Alcatel with Avaya IP500v2

Try #N/Dial/N.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Prefix '#' dialing routed to Pri but not working. Integration with Alcatel with Avaya IP500v2

Instead of#, why not have 40XX & 41XX as extension ranges
The description of your intergration architecture is not clear.

Is it like - below?

PRI from Telco ====> Avaya, Locataion-A <====== SIP ====> Alcatel,Location-B =====> PRI from Telco

RE: Prefix '#' dialing routed to Pri but not working. Integration with Alcatel with Avaya IP500v2

Create ARS 51 with entry N; / Dial / N / 1
Create Short Code #N / Dial / N / 51

RE: Prefix '#' dialing routed to Pri but not working. Integration with Alcatel with Avaya IP500v2

(OP)
Thanks a lot for the reply. I really appreciate it.

Special thanks to

Quote (TouchToneTommy)

.
Your reply solves my issue and now I am able to call by prefix '#' dialing.

Thanks a lot.
God bless.

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