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NEC is announcing they are discontinuing all Premises based system
4

NEC is announcing they are discontinuing all Premises based system

NEC is announcing they are discontinuing all Premises based system

(OP)
I just got the call from our NEC sales Rep Alerting me of the news.

They are apparently keeping the Hosted services.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

Your rep or official NEC rep? This cannot possibly be true. They just went through an entire refresh program with new products. I cannot see any possibility that NEC is getting out of premise based systems.

RE: NEC is announcing they are discontinuing all Premises based system

(OP)
My Rep now but my coworker and sales rep for most of my customers when I worked with him. The information is based on what their NEC rep passed on to them.

End of sales is end of this year and end of support is early 2026.

The company I used to work for is trying to get ahead of the notice that will be going out to customers.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

Maybe the 9300 since there's the 9500SE but the NECAM site still shows 9500/9100 as available.

RE: NEC is announcing they are discontinuing all Premises based system

Ya, sorry this sounds like nonsense trying to push hosted sales. I would check it. If I was a customer and someone told me this and was wrong they would lose me. Ya the 9300 is kinda a weird cookie in the lineup. Just took my cert classes on the 9500SE in November.

RE: NEC is announcing they are discontinuing all Premises based system

Nimans (UK Reseller) claims it's bollocks

Calum M
ACSS

RE: NEC is announcing they are discontinuing all Premises based system

Nope, I just found out this is real folks except if you live in Japan. This is pretty unreal considering their footprint.

RE: NEC is announcing they are discontinuing all Premises based system

(OP)
A second source has just relayed to me that this is true. The announcement is supposed to come out this week.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

(OP)
And make CoralTech the 3 source. I haven't seen the actual letter yet.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

I got the email and I am quite surprised and dismayed.

RE: NEC is announcing they are discontinuing all Premises based system

I'm surprised considering how much they produce worldwide. I mean they are HUGE. Well, it's not like they won't still be around 10 years from now. Sad because they are one of very few companies that make a digital system for small customers.

RE: NEC is announcing they are discontinuing all Premises based system


Dear Valued Professional,

I am writing to you with an important update concerning NEC’s Unified Communications business. Today we are announcing that we have formally made the decision to exit our on-premise UC business outside of Japan over the next few years.

This change applies to all of our on-premise UC products. Our NEC BLUE UCaaS offerings will not be affected by the exit process, where such products are currently available.

We understand how significant UC solutions are to your customers’ operations, and we will fulfill existing contractual obligations we have agreed with you to date.

Subject to the above, please note that from today’s announcement:

- we will not accept any new Purchase Orders received after Dec. 31, 2024, nor will we enter into any new commitments/renewals/extensions after that date;

- we will not accept any new Purchase Orders with a scheduled or expected delivery date after March 31, 2025; and

- we will also not provide any hardware and/or software support services beyond March 31, 2026, except for any existing contractual obligations.

We further note that March 31, 2025, is the date we are targeting for completing the last shipment of products relating to any accepted Purchase Orders received and/or any new commitments/renewals/extensions agreed between April 15, 2024, and Dec. 31, 2024.

We thank you in advance for your understanding. Our teams will communicate with you as this process develops.

Sincerely,

NEC Corporation of America



 

 
NEC Corporation of America 5205 N. O'Connor Blvd. Suite 400 Irving, TX 75039, United States 
© 2024 NEC Corporation of America. All rights reserved.
http://necam.com

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RE: NEC is announcing they are discontinuing all Premises based system

 it affects the SV9100, Sl2100, Sv9500, and 3-c products. We are evolving our business to be a cloud-oriented company, Univerge Blue.

NEC has decided to exit the on-premise business due to the shift in the market to cloud and declining on-premise sales.

RE: NEC is announcing they are discontinuing all Premises based system

(OP)
Don

Thanks for posting that.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

Other companies went cloud, they are mostly shadows anymore. At least they are going to honor their 5 year contracts. All we can ask.

RE: NEC is announcing they are discontinuing all Premises based system

Not everyone wants voip, wants cloud or needs that. The ability to go into a restaurant, mechanic shop, small office etc and put in a modern system without pulling new cabling and messing with a network is now a luxury that is going away. Ridiculous.

RE: NEC is announcing they are discontinuing all Premises based system

It's probably time to migrate to SIP-based systems, on-premise or cloud.
I have migrated loads of legacy systems client's to SIP/IP-Based voice systems.
You can keep your legacy system's old wiring intact and have an IP-PBX with FXS ports or ATA that will support old sets - usually analog & not proprietary digital. Analog Telephone sets are fading away too since SIP handsets are becoming cheaper too. For those with a limited budget, i usually just change their termination at the user end from digital to analog where new cabling is difficult. This can be both hosted or on-premise.

That's my pain-free migration approach for budget-limited clients.


omonat@consultant.com

RE: NEC is announcing they are discontinuing all Premises based system

Same letter out of NEC Australia

RE: NEC is announcing they are discontinuing all Premises based system

I sell a few SL1200s per month this is a huge hit for me, theres nothing left on the market for clients iwth cat3 only and people that fear change. My oldies love this system.

RE: NEC is announcing they are discontinuing all Premises based system

This is the letter they sent out

Dear Valued Professional,

I am writing to you with an important update concerning NEC’s Unified Communications business. Today we are announcing that we have formally made the decision to exit our on-premise UC business outside of Japan over the next few years.

This change applies to all of our on-premise UC products. Our NEC BLUE UCaaS offerings will not be affected by the exit process, where such products are currently available.

We understand how significant UC solutions are to your customers’ operations, and we will fulfill existing contractual obligations we have agreed with you to date.

Subject to the above, please note that from today’s announcement:

- we will not accept any new Purchase Orders received after Dec. 31, 2024, nor will we enter into any new commitments/renewals/extensions after that date;

- we will not accept any new Purchase Orders with a scheduled or expected delivery date after March 31, 2025; and

- we will also not provide any hardware and/or software support services beyond March 31, 2026, except for any existing contractual obligations.

We further note that March 31, 2025, is the date we are targeting for completing the last shipment of products relating to any accepted Purchase Orders received and/or any new commitments/renewals/extensions agreed between April 15, 2024, and Dec. 31, 2024.

We thank you in advance for your understanding. Our teams will communicate with you as this process develops.

Sincerely,

NEC Corporation of America

RE: NEC is announcing they are discontinuing all Premises based system

IPECS is the only real option, however not sure how long they'll be doing on-prem for as they are really pushing their cloud offering.

Avaya still about but only do 1 digital handset....

Calum M
ACSS

RE: NEC is announcing they are discontinuing all Premises based system

Avaya is the only real option for digital handsets I know of and alot of companies still have cat3 all over their facilities.

RE: NEC is announcing they are discontinuing all Premises based system

I am hearing the same here in OZ!

RE: NEC is announcing they are discontinuing all Premises based system

And now, NEC just announced the latest update to the SV9500, V11.

RE: NEC is announcing they are discontinuing all Premises based system

Apparently these systems will still be sold in Japan only.

RE: NEC is announcing they are discontinuing all Premises based system

I would bet Mitel will buy what’s left of the CPE biz. That leaves Mitel, Avaya and Cisco as the only relevant, large players in this ever shrinking, but never totally vanishing space. The end of an era it seems. Tough for us old timers to believe..

teamonesolutions.com

RE: NEC is announcing they are discontinuing all Premises based system

Perhaps. All it's going to take is major outage due to some calamity to get people straight on how fragile everything is. Look what happened on a simple DNS typo a couple weeks ago. We are looking at another product as I type this.

RE: NEC is announcing they are discontinuing all Premises based system

(OP)

Quote (bjsvec)



I would bet Mitel will buy what’s left of the CPE biz.

I don't believe that. By getting out of the premises business they hope to grow and increase their hosted service. Selling off the premise based division would not promote the hosted growth from premise based customers. If they sell anything it will be premise and hosted completely to the same company.

In that case I could see Mitel buying them.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

Can you imagine the fallout if a hospital was on a cloud only offering and there was an outage?

RE: NEC is announcing they are discontinuing all Premises based system

"Can you imagine the fallout if a hospital was on a cloud only offering and there was an outage?"

And the costs they will be looking at. Small hospital in my town still has close to 200 extensions on their 9300. Make them go hosted at an average cost of $30-$40 per user, and the $1,000 a month they pay for their PRI seems small compared to $6,000 - $8,000.

RE: NEC is announcing they are discontinuing all Premises based system

(OP)
Our system has just over 2,000 extensions. Do the monthly math on that one.

We talked about it a few days after I got the call and we decided to ride it out. We are the Software model SV9500 so as long as we have the ISO and license file I can reload it as needed in a very short amount of time. We proved that one a few years ago when VMWare update erased a datastore and killed the hard drives for a number of servers. I just had the Infrastructor Team reload the ISO and I restored the database from our backup. That was easier than having them restore it from VMWare. They had enough other systems to restore they didn't need to be messing about with something as simple as turning up the PBX.

We figure this gives us 7 to 10 years before we have to purchase anything else.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

Riding it out is a good idea. But I have an appliance model SV9500. What happens is a CPU dies? I get one from ebay. And then somehow I need a new license file that allows the new CPU with its new hardware key code...

RE: NEC is announcing they are discontinuing all Premises based system

I am saddened by this decision by NEC. My guess is you need to buy plenty of backups with licensing files preloaded, stored and ready to swap out.

RE: NEC is announcing they are discontinuing all Premises based system

Belvedere,

I am with you on this. Fortunately for me though is the fact that I reached retirement age almost a year ago! I haven't retired yet but I now work for myself as my slightly younger wife has no plans to retire soon! The one thing I am glad of is that I have managed to work all my working life in my trade (unlike many these days who will have to change multiple times during their working life)!

RE: NEC is announcing they are discontinuing all Premises based system

I'm in the same boat with ozziegeorge. Let's go fishing.

RE: NEC is announcing they are discontinuing all Premises based system

(OP)

Quote (phadobas)

Riding it out is a good idea. But I have an appliance model SV9500. What happens is a CPU dies? I get one from ebay. And then somehow I need a new license file that allows the new CPU with its new hardware key code...

No that would not work on a number of levels. The appliance model is a crapshoot. The hardware is generally very resilient and will not break soon when running in the proper environment. You can still safely go a number of years without replacing the whole thing. That should give you time to consider opitons. The reality is anyone who is still running CAT 3 and TDM stations needs to move to IP Stations.

My suggestion would be an Asterisk based system locally installed in your environment. You could with only the expense of a few Stand SIP IP Phones and a download of IncrediblePBX have a running test platform in a day.

https://nerdvittles.com/ for product information and install procedures
https://www.voip-info.org/forum/ Their support forums

And as much as I hate to say it you could take one of the NEC IP phones and convert it to the standard SIP firmware. They are no where near as good as a Grandstream standard sip phone but they will connect to IncrediblePBX. I had one setup a few years ago for testing.

I am very happy with my installation of IncrediblePBX in my house. So happy when we needed a call center quickly with call recording I stood one up and connected it to our SV9500 with SIP trunks. The 2 work very well together.

Standard SIP does have a few quirks that cause you to need to rethink how you install phones in some environments. Those are the types of things you need to find in the testing.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

Since we seem to be able to buy just about any 9100 hardware on eBay, My only serious concern is how long they will keep the licensing site operating. There is a webinar hosted by NEC tomorrow that I will be attending. I will let you guys know if I find out anything worth sharing.

RE: NEC is announcing they are discontinuing all Premises based system

Hi DoubleDriveLine,

Thanks for your input. As you say, Asterisk-based systems are a very strong alternatives. In fact, I have them running, with PRI to the NEC system, for some custom application.
However, I have a "huge empire" of networked NEC systems, and can't just change them out overnight, or not even in the "foreseeable future", or gradually, etc. It's just a nightmare for the years to come. I have a userbase that have grown accustomed to the NEC system through (literally) decades of use. Imagine all the features, feature access codes, hotel features, voicemail system codes, that have been around for decades, SMDR reporting and logging, call accounting, etc. Most likely most of these can be duplicated or some workaround figured out, but I need to buy as much time as I can with NEC.

RE: NEC is announcing they are discontinuing all Premises based system


So the real question is what happens when the LMS portal is no longer available ?

RE: NEC is announcing they are discontinuing all Premises based system

(OP)
You can download all your licenses and keep them backed up. If you reload your LMC just install the license file and don't let it every sync the database.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

Why is everyone suggesting changing to solutions such as Asterisk when you can stay with NEC using Univerge Blue?

RE: NEC is announcing they are discontinuing all Premises based system

NEC should be asked to provide a final license free edition for all products like Panasonic did when they withdrew from the market. It's the least the could do for our continued custom.

//Andrew

RE: NEC is announcing they are discontinuing all Premises based system

(OP)

Quote (OzzieGeorge)

Why is everyone suggesting changing to solutions such as Asterisk when you can stay with NEC using Univerge Blue?

Very simple costs. If you go the Switchvox route of Asterisk the yearly maintenance cost are far less than NEC Univerge Blue. Even if you include the costs of getting SIP trunks.

If you go the route of IncrediblePBX (Asterisk) and SIP trunks it is even cheaper. There are no yearly maintenance costs to contend with.

Last year I moved our Church off their old Toshiba to IncrediblePBX and SIP trunks. They were paying $150/month for 2 POTS lines. We now pay about $5 a month in SIP trunk costs. Univerge Blue for the number of phones they have would be at or over the $150/month.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

I just cannot possibly buy into NEC cloud service. The way they are doing this is absolutely terrible to their long term dealers. Seven months....really?

RE: NEC is announcing they are discontinuing all Premises based system

Theres a million and one hosted options I personally sell the SL2100 because the cleint isnt a hosted option. Everyone isnt a good fit for hosted voip some like digital phones and a pbx they can plug their existing POTS lines in and go about their business. Some only have cat3 in the building and cabling isnt an option either due to price or is a house turned business and cabling in these locations is a nightmare. I've been with NEC for 12 years and this truly hurts, to put it into prespective I've sold 5 this month already. and typically do 3-5 Sl2100s month in and month out.

RE: NEC is announcing they are discontinuing all Premises based system

As ipLDKInstaller said: "NEC should give a final, license-free edition of their pbx software." I couldn't agreem more!!!

As for cloud, besides cost, I woulnd't ever trust an outsider to host my phone system and have access to all my internal informations. Besides, a hosted solution relies on good internet connection. While that exists most of the times, imagine just a few hour of outage on my end or on their end. For us, it would be a disaster.

RE: NEC is announcing they are discontinuing all Premises based system

Personally, this kinda sux. After working on NEC products for 27 years, its like loosing a family member. I guess I'll be able to free up some space in my memory by deleting the command manuals for 9300/9500.

RE: NEC is announcing they are discontinuing all Premises based system

We spoke with our Mitel rep this week and they will not be taking over NEC premise based products, NEC will not allow it. We just purchased Business Connect to replace Global Navigator & ACD and we are trying to put the brakes on that project and just wait and see what happens. All our 9500s are up to date with new CPUS and firmware so we are good for a while, hoping NEC opens up licensing so we have the ability to use our existing equipment for a few years until the dust settles.

RE: NEC is announcing they are discontinuing all Premises based system

(OP)
My NEC Dealer Sales rep told me this week he was talking to NEC and they are coming up with some type of Bridge Program. No details yet but apparently they are trying to bridge their customers from Premise to Hosted.



There are 10 kinds of people in the World.

Those that understand Binary and those that don't.

RE: NEC is announcing they are discontinuing all Premises based system

So let's look at on Prem options other than the obvious. How about Asterisk as previously mentioned, coupled with Grandstream multiple ATAs it could be an option. Also 3CX is still available as an on Prem system at the right licensing level and again coupled with Grandstream multiple ATAs it would be a contender.

Anyone got any more suggestions?

RE: NEC is announcing they are discontinuing all Premises based system

I must admit, I may have made a good decision in the past as one carrier here used Cisco 8 port ATAs to deliver POTS services over the internet and I have collected them as I decommissioned them so I have about 10 8 port ATAs on hand for future projects!

RE: NEC is announcing they are discontinuing all Premises based system

When looking at good on-prem replacement systems, what comes to my mind is asterisk, freepbx, and freeswitch (so far). But I have to be able to mimic or duplicate existing NEC functionality as closely as possible:

1) Try using NEC phones with stanard SIP firmware
2) Have multiple lines show up on a phone as rollovers
3) Have one phone's line show up on another phone (line appearance)
4) Group pick / Call Forward / Transfer
5) 3-party and Multiparty conference
6) Privacy Release (or barge-in), where you pick up the line of an ongoing phone call and you are in it and a 3-party conference is created)
7) Speed dials (or one-touch dial)

For now these are the things I can think of

RE: NEC is announcing they are discontinuing all Premises based system

Cisco, Avaya and Mitel are the "obvious" choices for a certain class of customer that still thinks they want or need a traditional, on premise system and a big name.

There are at least a dozen Asterisk flavors to choose from and work with to create your own on premise or cloud or hybrid solutions.

Zultys is a great choice for a similar experience to NEC from the reseller perspective as well as having solid on premise, VM and hosted options.

Grandstream maybe for small and cheap? They have unbelievably cheap hardware and just announced a cloud platform last week and seem reasonably capable. I've been evaluating their new network stack lately and it is capable, but so inexpensive I still can't really believe it. WiFi 6E APs <$100, 8 portPOE switch <$30, Gig router with POE ports and 2x SFP for <$80. This all has a free, optional cloud management portal and mobile app for management and monitoring too.

Also stay in touch with your NEC reps and see what they are going to do to help bridge the transition and dig into Universe Blue if you want to stay NEC. My understanding is they may be the only path to allow you to reuse NEC desk phones easily.

teamonesolutions.com

RE: NEC is announcing they are discontinuing all Premises based system

Quote (sparepart)

So the real question is what happens when the LMS portal is no longer available ?

Some systems were recently purchased with long term support so they need to keep the LMS going for a while. At least through 2031 from what I understand.

Quote (ipLDKInstaller)

NEC should be asked to provide a final license free edition for all products like Panasonic did when they withdrew from the market. It's the least the could do for our continued custom.

I couldn't agree more. I'm requesting they do. I run 11 9500s and 29 9300s with over 10,000 handsets and while I may not be the largest, I'm hoping I can bend someone's ear.

RE: NEC is announcing they are discontinuing all Premises based system

I hope so with the licensing, but I doubt it. Not a big fan of Asterisk in any form and I have had in in a lab since it was out bleems ago. It's a great system if you want to time sink your day or God forbid you have to take over someone else Asterisk system to work on.

RE: NEC is announcing they are discontinuing all Premises based system

I am one of the agents of NEC in the part of Asian region. Several agents here are preparing to sue NEC. They deliberately concealed the facts and demanded a large amount of inventory from us by the end of March this year. Then, in April, they released the news of ending overseas sales to global counterparts without informing us beforehand. This could result in our inventory being stuck, and it may introduce uncertainties into some deals that were about to be finalized. Are there similar situations elsewhere? NEC in Japan refuses to take responsibility.

RE: NEC is announcing they are discontinuing all Premises based system

Does anyone have an idea for homes that can't possibly rewire? I do a fair number of big houses and apartments. Some even have old quad wiring especially at doors. In my own house, I have an NEC door phone connected to old door bell wire.

RE: NEC is announcing they are discontinuing all Premises based system

yes the news is true NEC is ending its business like Panasonic done.

RE: NEC is announcing they are discontinuing all Premises based system

NEC has been pissing me off for a while now . when they stopped supporting the 2100 I stopped supporting them. Panasonic stopped manufacturing 2023, but at least they will still support until 2029. 2026 is a crock of SH**. Maybe they would have sold more if they didnt screw all the 2100 guys out there. Their warranty department sucks too. I had them keep a sl1100 for a month. If I didn't have a spare the customer would have been screwed.

Grandstream or Avaya but Avaya will probably bite the dust soon too. How many times have they filed BK?

Homes can always be rewired, but if the customer really doesn't want the mess use the Mitel 8 port POE over single pair set up. it works on more than just Mitel IP Phones.



IT Wire Techs
Telephone System Repair
Los Angeles

RE: NEC is announcing they are discontinuing all Premises based system

Ok, wait. When did they stop supporting the 2100?

RE: NEC is announcing they are discontinuing all Premises based system

Possibly referring to the email only support which they reversed. It wasn't that bad in my opinion. I didn't need them too much after awhile.

RE: NEC is announcing they are discontinuing all Premises based system

It is unfortunate, but apparently inevitable.
I have a dilemma now. I was in process of switching my client with multiple locations from sl1100 to sl2100 for the purpose of SLnet and interconnect.
They have 6 locations now and planning on opening 4 more in next 2 years. I already have 6 systems purchased and licenses for 2 to be deployed this week.
I could buy couple used systems and licenses for them so they get at least 5 years out of this setup.
If I need more sip trunks, ATA devices are an option.
What licenses would you recommend buying to not run into issues?

RE: NEC is announcing they are discontinuing all Premises based system

E-metrotel is working on a solution to add NEC phones and support for their digital phones into their solution now. They have already done this with Nortel, and Panasonic, and Avaya phones. So something to keep an eye on, as this could be a valid upgrade path for a lot of existing NEC customers and partners.

RE: NEC is announcing they are discontinuing all Premises based system

just heard that in AU they are working on 2 years to fully exit from all support on voice products

If I never did anything I'd never done before , I'd never do anything.....

RE: NEC is announcing they are discontinuing all Premises based system

Is there any idea why big players are exiting this business?
ISDN circuit are about to die.in my country PSTN and E1 lines are phase out and no support from telco .Only SIP trunk or single sip account,GSM options are available.Technolgy is changing drastically than our expectations keep updated yourself what after SIP don't know.

RE: NEC is announcing they are discontinuing all Premises based system

@IPid10t

Suggested E-metrotel to a colleague only to find out he had prior experience with the company and didn't have a good word to say about the company. They apparently cost them two large customers and their support was sadly lacking!

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