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IPO 500V2 2024 Daylight Saving Time settings not working
9

IPO 500V2 2024 Daylight Saving Time settings not working

IPO 500V2 2024 Daylight Saving Time settings not working

(OP)
Hello, on all our IPO 500V2 boxes with 11.1.2.0.0 build 239 the system time is one hour behind this morning.
Looking into it we found that the Auto DST dates only go to 2023, there are no 2024 and on calendar dates listed!
SNTP settings all look good, synching is happening just fine.

Looking like we will have to manually build calendars for 2024 and forward on all 160+ boxes!!!
Hoping for a patch.....

Anyone else seeing this?

RE: IPO 500V2 2024 Daylight Saving Time settings not working

This is a huge issue right now with us. They never updated the XML file.

RE: IPO 500V2 2024 Daylight Saving Time settings not working

2
There's a thread on here from last year maybe, that someone uploaded an updated XML. I'll see if I can track it down and link it.

EDIT: it was Westi and BFG9k in that thread. Here's the link

- Qz

RE: IPO 500V2 2024 Daylight Saving Time settings not working

@Qzwsa

Unfortunately, we have over 400+ customers and a reboot for each customer might not be feasible.

We are going in with the limited resources we have and changing the entries manually. This way it doesn't require a reboot.

RE: IPO 500V2 2024 Daylight Saving Time settings not working

(OP)
Updating the file would be a great solution, if a reboot was not needed.
Manual changes it is...........

Thanks Everyone!

RE: IPO 500V2 2024 Daylight Saving Time settings not working

We feel your pain. Hours have been wasted on this task yesterday and today. Here is our process, but would love to know if there is a more efficient option:

No Reboot Necessary Option
• Close Manager
• Save the TimeZoneInfo.xml to the local Windows Manager Directory
This is our customized XML. Only has Central and Eastern updated. You may need to adjust for your specific Time Zone.
https://files.engineering.com/getfile.aspx?folder=...
C:\Program Files (x86)\Avaya\IP Office Admin Suite\Manager
This will cover for future configs as well

• Open Manager
• Open Fresh Config
• Re-Select the necessary time zone from the drop down
• Notice DST dates are now updated (reads the recently added manager file)
• Merge the config
• Check System Status for adjusted time now corrected

RE: IPO 500V2 2024 Daylight Saving Time settings not working

I found an xml that takes it upto 2033, these xml files can only set the next 10 years only?

Is 10 years an avaya manager system limit?

RE: IPO 500V2 2024 Daylight Saving Time settings not working

(OP)
10 Years is plenty, by 2033 we will be all calling through the clouds.

RE: IPO 500V2 2024 Daylight Saving Time settings not working

Im not changing out my system in ten years, its working for me in its current state

RE: IPO 500V2 2024 Daylight Saving Time settings not working

(OP)
Currently all is working, but 10 years from now I doubt there will vendor support for the non cloud IPO product line.

RE: IPO 500V2 2024 Daylight Saving Time settings not working

Yes, I'm already off support running R9.1

RE: IPO 500V2 2024 Daylight Saving Time settings not working

Thanks for the XML file. I copied the time entries to my Timezone, saved and it updated.

Intiially I just did NONE, and changed the time from my Set.
But the time on VMPro didn't match up and AA where playing we were closed.

Everything syncs up and work now.

RE: IPO 500V2 2024 Daylight Saving Time settings not working

thanks dwone555
yes it looks like they were smoking funny stuff before writing this. It also doesn't work for every release I guess as they want to have webmanager used for it.

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/

RE: IPO 500V2 2024 Daylight Saving Time settings not working

So they are telling us how to change time in Server Edition but not how to fix DST issues if you have location settings set within your solution. They are also telling us to set DST to auto for V2-only solutions to fix the issue? haha what?

The problem is their XML. Seriously what were they smoking...

Edit: Forgot to mention, we opened an emergency ticket with Avaya and provided them the XML solution. So I can't believe they managed to f this up.

RE: IPO 500V2 2024 Daylight Saving Time settings not working

2
(OP)
Is this Avaya PSN a joke?

3. Update the configuration setting to use an SNTP (Network Time Protocol) server address for the appropriate time zone
4. Set the DST (Daylight Saving Time) to "auto" for the date range in the current year.

There is no current year calendar entry, that is what needs to be added.

RE: IPO 500V2 2024 Daylight Saving Time settings not working

They smoke funny stuff in Denver, they see the current dates and also pink elephants

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/

RE: IPO 500V2 2024 Daylight Saving Time settings not working

The file given does not update US PST Pacific time zone, anyone have on that does?
Mike

RE: IPO 500V2 2024 Daylight Saving Time settings not working

Great Thanks have some pink!!
Mike

RE: IPO 500V2 2024 Daylight Saving Time settings not working

I'm confused about what the correct way is to have the IPO set up for DST.

We updated our aging IP500V2 system to R11 late last year and the person who assisted us with the upgrade told us that if we have the IPO set to NTP that DST does not need to be enabled in the IPO, it will be handled automatically.

With the time change last week the clock was one hour behind (only found out about this today) and it's unclear to me what needs to be done to resolve it.

I tried checking the check box for "set DST" with a schedule, and a 2024 schedule was present, so I chose it, but the clock did not update.

So next I changed the time zone to one hour ahead of me and that fixed the time.

How is this supposed to work? Do you need to set the DST on a schedule even if the clock is being synced with NTP? If you use the DST schedule will the clock not change if you set it at a later time than the change was set to occur?

This is all quite confusing....

RE: IPO 500V2 2024 Daylight Saving Time settings not working

CAREFUL! I downloaded the Avaya PLDS TimeZoneInfo.7z file and it shows it has Malware...

RE: IPO 500V2 2024 Daylight Saving Time settings not working

Saw this to late and my virusscanner did not alert me (Malwarebytes premium)
But it is missing the west coast time zone.

Avaya took a week to get this done and still screwed it up it seems.

Joe
FHandw, ACSS, ACIS

https://www.millsidetc.com/

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