×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

SMGR call return to CM if trunk to Vocalcom is down or out of service

SMGR call return to CM if trunk to Vocalcom is down or out of service

SMGR call return to CM if trunk to Vocalcom is down or out of service

(OP)
hello guys,

I am having Avaya CM 7.1 I've created a trunk from SMGR to Volcalcom for the call center setup, the client has requested us if the trunk is to Volcalcom or the trunk is out of service, the calls should forwarded to an external GSM number or any other number, how to achieve this?

RE: SMGR call return to CM if trunk to Vocalcom is down or out of service

Check out the AACC Documentation https://support.avaya.com/css/public/documents/101...
While this isn't the same product, Chapter 9 shows how to failback to Avaya Hunt Groups. While you won't use the Hunt Groups, you will use a similar process to route the call out to an external number.

RE: SMGR call return to CM if trunk to Vocalcom is down or out of service

(OP)
@ZeroZeroOne

thanks for your quick response, but in my scenario, the calls have been routed from CM to the SMGR and then from SMGR to the Volcalcom, now in this setup how the SMGR send the calls back to CM once the trunk to Vocalcom is down, this is my worry, but again i will the document which you shared.

RE: SMGR call return to CM if trunk to Vocalcom is down or out of service

Route the call to using a vector. If the call fails to route, then the call will drop down to the next step and continue processing. You can then redirect the call as appropriate.

RE: SMGR call return to CM if trunk to Vocalcom is down or out of service

(OP)
@jimbojimbo

you are correct my current setup is going through the vector already, step x goes to the SM trunk which is directed to Vocalcom, but how does the vector know if the first step which is the SM trunk is out of service, then it will reroute to the second setup this is where i got stuck.

RE: SMGR call return to CM if trunk to Vocalcom is down or out of service

amranbaluchi,

You'll need to set up primary and secondary Entity Links in Session Manager. When ASM senses the link to Vocalcom is down then calls will automatically route over the secondary link back to CM where you can direct the call to an outside line. The document I referenced explains that process.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close