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SMB Embedded NuPoint Auto Attendants

SMB Embedded NuPoint Auto Attendants

SMB Embedded NuPoint Auto Attendants

(OP)
I will preface my question by stating that I have over 25 years of experience in telecommunications. I have installed and been certified in Nortel, Iwatsu, ShoreTel, Samsung, Avaya, the Mitel 250, 470, and most recently the MiVoice Business. I currently have a MiVoice Business SMB with Embedded NuPoint VM on the test bench being prepped for installation next week.
The customer is a church and school. We are installing SIP trunks and porting their current numbers to the SIP trunks. Currently the church and the school each have their own answering machine for messages. They would like to have separate Auto Attendants for each. I am struggling how to find a way to do this on the SMB. The voicemail ports seem to automatically be tied to the voicemail hunt group and it does not appear that there is an easy way to split that up. The system is currently configured with 4 voicemail ports. I tried experimenting with a phantom extension but have not been successful. I built a call flow for testing and that works fine for the school side but I am not sure how to have a separate call flow for the church.
Any suggestions or help would be greatly appreciated.

RE: SMB Embedded NuPoint Auto Attendants

40 years here and 30 of that dedicated to Mitel. I wrote the FAQ mentioned below.

Check out this FAQ: https://www.tek-tips.com/faqs.cfm?fid=6743

You can modify that to be 2 DID's To 2 separate mailboxes quite easily

The Call flow can take care of the Day/Night unless you want the Day/Night to follow the setting on the PBX (my preferred way)

If the latter, just follow the FAQ for both sides, If you tenant properly, each can invoke their own night service independently of the other.

RE: SMB Embedded NuPoint Auto Attendants

(OP)
Thank you for the response. I looked over the article. That is not exactly the scenario I have but I will do some more testing with it. The church and school each have their own phone numbers and want the calls to answer separately with each having their own AA. If I don't find a way to make it work today, I do have another solution.

RE: SMB Embedded NuPoint Auto Attendants

There's a way to do it, I've had to do it before for customers that had multiple entities on a single MiVB. I'll see if I can dig up the guide I wrote up on how to do it.

RE: SMB Embedded NuPoint Auto Attendants

(OP)
Thanks. I will give that a try.

RE: SMB Embedded NuPoint Auto Attendants

@ Lundah

Why partition dial zero from VM? Don't both Nupoint and Embedded can have definable dial zero routing?

Now if you want dial zero from the desktop to go different ways, I have a solution for that if need be.

@bvdTech if you can't see how the FAQ I linked can help you with your original request, please elaborate on why


RE: SMB Embedded NuPoint Auto Attendants

Honestly I don't remember. I wrote that up over a decade ago so there may have been some improvements to the config options that may make it easier.

RE: SMB Embedded NuPoint Auto Attendants

(OP)
The directions were a bit dated, and I also found this post that said doing multiple AA's on Embedded mail is not possible: https://mitelforums.com/forum/index.php?topic=7798...
I was able to construct the AA using a call flow and just consolidated them into one. I appreciate the help. The SMB with embedded Nupoint is good, but does not offer all the options of a full fledged MiVB with MiCollab, Nupoint etc. This will definitely work for this customer though.

RE: SMB Embedded NuPoint Auto Attendants

Now that I think about it, my instructions are incredibly out of date, as it pre-dates Mitel porting the Call Director features over from NuPoint to the Embedded VM. I don't currently have access to a modern EMEM system to be able to figure out an update to that guide.

RE: SMB Embedded NuPoint Auto Attendants

@bvdtech

Glad you got it sorted, hopefully you did NOT use nametag hunt groups.

If you want directions on how to route the dial zero point when dialled from a handset, just let me know. I anticipate you might want it.

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