Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Unable to single digit transfer from one AA to another AA

Unable to single digit transfer from one AA to another AA

Unable to single digit transfer from one AA to another AA

Running 9.1.12 in Basic Mode, 9508 phones, DS8 with ATMV2 mods.

I have done this before, but I can't get this to work. Customer basically wants a choice on the main greeting to drop to another greeting so the caller can make additional choices.

Main auto attendant( 1st auto attendant): Selector code 4 "transfer to auto attendant 2".

Have auto attendant 2 created. On AA1 when we press 4, it transfers to silence, not the greeting of AA2.

I have unchecked all morning, afternoon, evening options and only use the 7852 out of hours greetings in both AA. To be safe I have copied a properly setup menu of single digit choices to all menus and also used the drop down for all menus user out of hours greetings. None of this I normally do to this granular level, normally it just works for me.

Do you think I have a bad config or bug in 9.1.12? If I downgrade to my preferred 9.1.6 will I lose all their greetings?


RE: Unable to single digit transfer from one AA to another AA

your greetings should stay in place

Can you dial AA2 directly and it plays the greeting properly?


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close