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Avaya Call Vectors

Avaya Call Vectors

Avaya Call Vectors

(OP)

How do I get a report on call vectors to see how many times a selection was made on the call tree

RE: Avaya Call Vectors

This is a very interesting question. I think the only way to do this is to use CTI to monitor the VDN of the vector and capture the user-entered digit.

RE: Avaya Call Vectors

Contact Analyzer has a Collected Digits field and I believe that is the same as the call_rec.LASTDIGITS field in CMS but I can't get my CMS custom report to work to prove it.

RE: Avaya Call Vectors

Send each selection to a new VDN, then you could pull a report on the different VDNs

RE: Avaya Call Vectors

I have just used an empty announcement as a counter. Create an announcement, but don't load an audio file. Then update vector with a variable that you increment. Have a script that displays announcement usage at 11:50pm and saves to a file, then resets whatever variables I used to 0 at 00:10am.

This is just short term simple counts. Never used it long term as never needed for very long.

RE: Avaya Call Vectors

Can confirm Sean655's post, there is a LastDigits collection in the call records table.

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