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Enter Ext and Password then stuck on Discover 9.1

thread940-1826054

Enter Ext and Password then stuck on Discover 9.1

Enter Ext and Password then stuck on Discover 9.1

(OP)
IT vendor has set up port forwarding using a public IP on a 9.1 IPO. The screen logs into the IPO says the usual waiting for LLDP then contacting Call Server at the internal IPO address then Enter Ext and Press OK. I enter a valid Ext number then OK then it asks for a password then press OK ( password has been set in Ext, settings. Then it just gets stuck on Discover showing the public IP address.

I do have the VOIP setting ticked on SYSTEM.

I looked through threads regarding this issue but could not find an answer.

Any suggestions?

RE: Enter Ext and Password then stuck on Discover 9.1

Are you trying to get a remote worker working? Do you have a remote worker license and have the correct options enabled? It's not just as simple as port forwarding.

-Austin
I used to be an ACE. Now I'm just an Arse.

RE: Enter Ext and Password then stuck on Discover 9.1

(OP)
I have the Power User ticked ( they have 53 available Power User Licenses )

I ticked the Gate Keeper on VOIP for the LAN

I have the Public IP address entered into the 9621 entered as the Call Server and the HTTP

I am still getting the Enter Ext screen and then after I enter the password it goes back to Discover



RE: Enter Ext and Password then stuck on Discover 9.1

(OP)
Also have plenty of Endpoints available

RE: Enter Ext and Password then stuck on Discover 9.1

If everything is correct on the IPO, then it usually comes down to the firewall. Have them make sure any SIP/VoIP ALG/helpers are disabled.

-Austin
I used to be an ACE. Now I'm just an Arse.

RE: Enter Ext and Password then stuck on Discover 9.1

Do you have the ports forwarded in the firewall?
1719 (UDP) H.323 VoIP device registering with the IP Office

Joe
FHandw, ACSS, ACIS

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