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Avaya Auth code on separate line for SIP phone

Avaya Auth code on separate line for SIP phone

Avaya Auth code on separate line for SIP phone

(OP)
Please note that I'm not familiar with Avaya CM or SM.
I have the following scenario: An outgoing call is made from a SIP phone to an external number using auth code The details about this call are sent from avaya to an external system via FTP.

The result: The call is split in two lines:

Outgoing call from SIP extension to mobile number
Incoming call from auth code to a trunk
Why is this happening? Is possible to have the auth code shown in the same line as the outgoing call? Is there a specific setting that needs to be made?

Thank you!

RE: Avaya Auth code on separate line for SIP phone

You might want to ask that in the phone system portion not the networking forum

https://www.tek-tips.com/threadminder.cfm?pid=690

that should work a lot better for you.

Joe
FHandw, ACSS, ACIS

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