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One X Attendant Consultation Transfer

One X Attendant Consultation Transfer

One X Attendant Consultation Transfer

Hi all, we are using CM8 with one x attendant. We are facing challenges wile doing consultative transfer. Please let me explain, user A make calls to Operator. Operator receives the Call. User A asks to talk to B. Operator calls B. B receives the call and tells the operator, he is willing to talk to A right now. Now operator wants to inform A that "he is willing to talk to right now" and transfers the call. Is there anyway this can be achieved.

RE: One X Attendant Consultation Transfer

Would recommend using the call park/pickup feature.

RE: One X Attendant Consultation Transfer

Thanks man. I will try that

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