Avaya Merlin Voicemail Stops Working
Avaya Merlin Voicemail Stops Working
(OP)
We have a dinosaur Avaya Merlin Magic phone system. The voicemail has suddenly started acting up. It will stop working with no warning. Phone service is fine, but voicemail just keeps ringing and will not pick up when calls are transferred and you did not dial into it. I have to unplug the main boxes to reset it. I think the Avaya tower may be losing power, too. I’m not a technical person and only know what I know and I’m afraid I’m doing more harm than good consistently rebooting the system. Sny advice out there on what may be happening and how to fix it? I don’t know anyone in our area that works on this old phone system. Help, please!
RE: Avaya Merlin Voicemail Stops Working
The next time that the voicemail becomes inoperative, consider snapping a picture of the system before an attempted reboot and post it here for us to look at.
I
RE: Avaya Merlin Voicemail Stops Working
RE: Avaya Merlin Voicemail Stops Working
The Merlin platform is rock solid. It is long in the tooth, but they just keep on going & going.
Looking at the picture of the two carriers on the wall, it looks like they are right up against the drop ceiling. That will impede heat dissipation out the top of each carrier.
I
RE: Avaya Merlin Voicemail Stops Working
I'm learning more about this system from your questions. Thank you for your responses!
RE: Avaya Merlin Voicemail Stops Working
Does the auto attendant answer incoming calls consistently, or is that becoming hit or miss
I
RE: Avaya Merlin Voicemail Stops Working
This is a picture of the Magix that I installed at my church more than a decade ago.
I
RE: Avaya Merlin Voicemail Stops Working
One more question. Just want to make sure that the display on the telephone looks complete like the one in the church office.
I
"FEATURE 00"
RE: Avaya Merlin Voicemail Stops Working
The display on the main telephone is complete. It just doesn't show up in pictures from some reason. Looks exactly like your phone display.
I've considered deleting and reprogramming the night service button and the attendant rules.
RE: Avaya Merlin Voicemail Stops Working
Joe
FHandw, ACSS, ACIS
RE: Avaya Merlin Voicemail Stops Working
I was wondering if a voicemail port is incorrectly programmed somehow (a port was pointed to the voicemail in error).
I
RE: Avaya Merlin Voicemail Stops Working
Maybe it is just tired of working and wants to be retired after 25 years
Just looked at the pictures and it shows 4 ports active in one and 8 ports active in the other picture. Or the 4 just flashed and the picture is taken while they were off
Joe
FHandw, ACSS, ACIS
RE: Avaya Merlin Voicemail Stops Working
I
"FEATURE 00"
RE: Avaya Merlin Voicemail Stops Working
Joe
FHandw, ACSS, ACIS
RE: Avaya Merlin Voicemail Stops Working
I
"FEATURE 00"
RE: Avaya Merlin Voicemail Stops Working
It has power, but no lights on the port tree. I just don't understand what could be going on!
[img https://res.cloudinary.com/engineering-com/image/u....
RE: Avaya Merlin Voicemail Stops Working
This could point to either a failing license PCMCIA or the voice-mail itself.
My thought would be to first power down the carrier and try to reseat the PCMCIA card and see if that helps.
If not, try replacing the PCMCIA card with another 4 port card. Lastly, replace the voice-mail module itself.
One of the leads might have another suggestions, but those are mine.
I
RE: Avaya Merlin Voicemail Stops Working
RE: Avaya Merlin Voicemail Stops Working
I
"FEATURE 00"