We have a dinosaur Avaya Merlin Magic phone system. The voicemail has suddenly started acting up. It will stop working with no warning. Phone service is fine, but voicemail just keeps ringing and will not pick up when calls are transferred and you did not dial into it. I have to unplug the main boxes to reset it. I think the Avaya tower may be losing power, too. I’m not a technical person and only know what I know and I’m afraid I’m doing more harm than good consistently rebooting the system. Sny advice out there on what may be happening and how to fix it? I don’t know anyone in our area that works on this old phone system. Help, please!
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Avaya Merlin Voicemail Stops Working 1
- Thread starter JRuntz
- Start date
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1
- #2
When looking at the voicemail module, do you see any alarm indications, or hear any weird noises that might point to a failing hard drive? ![[ponder]](/data/assets/smilies/ponder.gif "[ponder] [ponder]")
The next time that the voicemail becomes inoperative, consider snapping a picture of the system before an attempted reboot and post it here for us to look at.![[smile]](/data/assets/smilies/smile.gif "[smile] [smile]")
I![[love2]](/data/assets/smilies/love2.gif "[love2] [love2]")
"FEATURE 00
The next time that the voicemail becomes inoperative, consider snapping a picture of the system before an attempted reboot and post it here for us to look at.
I
"FEATURE 00- Thread starter
- #3
That's just it. I don't know what I would take a picture of to show you. The phones are still operating and all lights are still on. This is a system from 2004. It is a dinosaur. Here are a few pics of the equipment. Several times I have gone through the steps of restoring the voicemail with no success of restoration of service. The only fix is dropping power to the entire system. Can you advise where in the menu I should look the next time the voicemail does not work? Again, it just continues to ring when you try to connect to the voicemail. And it is not a normal ring...it has a strange beep at the end of each ring. Calling inside and outside lines are still functional.
Can you remove the covers from the two chassis and take a picture or two of the modules inside? I want to see if the anything is showing an alarm.
The Merlin platform is rock solid. It is long in the tooth, but they just keep on going & going. [Smile]
Looking at the picture of the two carriers on the wall, it looks like they are right up against the drop ceiling. That will impede heat dissipation out the top of each carrier.
I "FEATURE 00
The Merlin platform is rock solid. It is long in the tooth, but they just keep on going & going. [Smile]
Looking at the picture of the two carriers on the wall, it looks like they are right up against the drop ceiling. That will impede heat dissipation out the top of each carrier.
I
"FEATURE 00- Thread starter
- #5
It has been rock solid up until about 6 months ago. I'm not sure what has happened to our service. We are also in an older building and I'm afraid the power is dropping sporadically. Here are a few more pics. There is more space above the boxes than the first pic shows. I'd say 6-8 inches at least.
I'm learning more about this system from your questions. Thank you for your responses!
I'm learning more about this system from your questions. Thank you for your responses!
- Thread starter
- #9
We have a receptionist answer calls during the day. When she is away from her desk and/or leaves for the evening, we turn on the night service. When the voicemail is not working... The calls are answered but if the caller is transferred to an extension, it just continually rings and does not get picked up by voicemail. The caller is also not permitted to leave a message in the general voicemail box used by the receptionist's extension(Ext.200).
The display on the main telephone is complete. It just doesn't show up in pictures from some reason. Looks exactly like your phone display.
I've considered deleting and reprogramming the night service button and the attendant rules.
The display on the main telephone is complete. It just doesn't show up in pictures from some reason. Looks exactly like your phone display.
I've considered deleting and reprogramming the night service button and the attendant rules.
I think that is correct Westi. When any one of the four voicemail ports is being used, the corresponding LED will flash on the front of the voicemail module.
I was wondering if a voicemail port is incorrectly programmed somehow (a port was pointed to the voicemail in error).
I "FEATURE 00
I was wondering if a voicemail port is incorrectly programmed somehow (a port was pointed to the voicemail in error).
I
"FEATURE 00If a port is assigned as additional port then it should alternate through and sometime down the line get to the voicemail.
Maybe it is just tired of working and wants to be retired after 25 years
Just looked at the pictures and it shows 4 ports active in one and 8 ports active in the other picture. Or the 4 just flashed and the picture is taken while they were off
Joe
FHandw, ACSS, ACIS
Maybe it is just tired of working and wants to be retired after 25 years
Just looked at the pictures and it shows 4 ports active in one and 8 ports active in the other picture. Or the 4 just flashed and the picture is taken while they were off
Joe
FHandw, ACSS, ACIS
![[bigsmile]](/data/assets/smilies/bigsmile.gif "[bigsmile] [bigsmile]")
@ Westi- Thread starter
- #16
It has power, but no lights on the port tree. I just don't understand what could be going on!
Thr before picture shows that all four of the voice-mail ports are unavailable.
This could point to either a failing license PCMCIA or the voice-mail itself.
My thought would be to first power down the carrier and try to reseat the PCMCIA card and see if that helps.
If not, try replacing the PCMCIA card with another 4 port card. Lastly, replace the voice-mail module itself.
One of the leads might have another suggestions, but those are mine.
I "FEATURE 00
This could point to either a failing license PCMCIA or the voice-mail itself.
My thought would be to first power down the carrier and try to reseat the PCMCIA card and see if that helps.
If not, try replacing the PCMCIA card with another 4 port card. Lastly, replace the voice-mail module itself.
One of the leads might have another suggestions, but those are mine.
I
"FEATURE 00- Thread starter
- #18
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