×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

*
*
*
*

Thanks. We have received your request and will respond promptly.

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Music on Hold stopped working after storm and trunk card replacement

thread799-1825439

Music on Hold stopped working after storm and trunk card replacement

Music on Hold stopped working after storm and trunk card replacement

(OP)
The office who's Nortel Mics system I service had a major storm come through. It took out several pieces of equipment even though everything had surge protection. It killed lines on both trunk cards. I replaced both and the phones are fine now. The MOH still doesn't work. There originally wasn't sound coming from the source. We worked with that vendor and got it to output sound. They have a built in speaker to test sound(and that works) and I used my wand to verify sound going into the Amphenol connation. If I do a f86 I can BARELY hear the the MOH if I turn the volume to max. I verified that call handling - on hold: is set to music. I'm not sure what else I can try. Could the MOH port just be blown? any way to fix that with out a new system? Thanks

Thanks for any help.

RE: Music on Hold stopped working after storm and trunk card replacement

I'm guessing that you have checked that the Norstar music on hold is set for AUX output?.

Having said that, I recall that your only other options were tones?.

You could check the Amphenol connectors are fully seated OK. I've known the CICS to give me issues with a loose circuit board that houses the krone strips.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

RE: Music on Hold stopped working after storm and trunk card replacement

It's a longshot but you could try to reverse polarity on the audio input pair, it has worked for me once or twice.

www.linkedin.com/in/Phoneguy427

RE: Music on Hold stopped working after storm and trunk card replacement

(OP)
Firebird Scrambler, I did not check for the Nortel to be set to aux output. I can't find anything about this with Google search or tek tip search. Do you have a link to how check that? Thanks

RE: Music on Hold stopped working after storm and trunk card replacement

(OP)
Phoneguy427,
I tried flipping the pair but still no luck ); thanks.

RE: Music on Hold stopped working after storm and trunk card replacement

-Make sure that part of programming did not get changed from "Music" to "silence"
-Test with a toner on the MOH port and test both Background Music and Music on Hold.
-Make sure the MOH output on the source is set to 600ohms if it has.

None repairable but insurance might cover that.



=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Music on Hold stopped working after storm and trunk card replacement

(OP)
I bought a new(to me) MICS system. I transferred the cards and amphenol cables to the "new" system, made sure the MOH and background music were both set on, and still got no MOH or background music. made sure there was still music coming from the source with me wand.

I doubt any one has any more ideas here but figured I'd see if any one had some. My 2 theories at this point is I have a 2nd system with a blown MOH port or that the wiring some how got burnt up.

My next steps unless someone has a better idea is buy or make an amphenol break out box and test that way. might have to replace the amphenol run which would be a huge pain. Thanks.

RE: Music on Hold stopped working after storm and trunk card replacement

Probe?
Forget that, use your test set right on the pair, you maybe getting music only on a half a pair.

Again:
-Test with a toner on the MOH port and test both Background Music and Music on Hold.

Also try another AMP cable.
To test the amp cable put a toner on the raw/terminated end and problem the 2 pins carefully to make sure each are loud and clear.



=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close