Greetings! I have setup "Outboun
Greetings! I have setup "Outboun
(OP)
Greetings!
I have setup "Outbound Transfer" in my mailbox, but I just can't get it to work.
Turned on in COS.
Line Pool Assigned.
Turned on in mailbox.
Telephone number programmed.
When I call in to the tree and enter my mailbox, the display says Unassigned?
Doesn't seem like I missed anything... maybe a reboot?
Thanks!
Mike
I have setup "Outbound Transfer" in my mailbox, but I just can't get it to work.
Turned on in COS.
Line Pool Assigned.
Turned on in mailbox.
Telephone number programmed.
When I call in to the tree and enter my mailbox, the display says Unassigned?
Doesn't seem like I missed anything... maybe a reboot?
Thanks!
Mike
RE: Greetings! I have setup "Outboun
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RE: Greetings! I have setup "Outboun
I call into the AA and enter my extension and I immediately get "Unassigned" in my display for 6 seconds, then the display reads "Line 3". See pic.
I've been installing and programming Nortel PBX's and Norstar Key Systems since the middle 80's... never saw this before.
Thanks!
Mike
RE: Greetings! I have setup "Outboun
The only thing you should see on the display is the # that you dialed.
How exactly are you calling into AA?
Using your mobile phone, dial into your main #, wait for AA and listen to what happens.
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www.curlycord.com
Toronto, Canada
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RE: Greetings! I have setup "Outboun
COS - Outbound YES
Mailbox - Admin - Add route # or pool #
Sets:
-Line Access - Allow Pool X = Y
-Capabilities -Allow Redirect = Y
Lines - Supervision = Y
In regards to Pools, what I always do which will also help to use External Forward at set level:
Build a route and a destination code and use that instead of Pool Access Codes (the lines will still use the "Pool")
If using 9 then remove 9 from "Access Codes"/"Pool A" , possibly also under "External Code" right there after in programming.
In Services/Routing use the default route 000 or build your own such as 001, have route 001 use Pool A and Absorb all.
Assign 9 to the Destination code and have it use your route #.
Sets should have access to Pool A.
Depending on setup/software etc might depend if you need to put a 9 in front of the dialed #.
Also when using External Forward at the set:
To make it easier to for the people that use External Forward, go into the route and add the phone number.
You would want to create 2 or 3 digit Dest #'s to go with it.
IE
Joe uses Dest code 81 route 081 - DialOut # = XXX-XXX-XXXX
Jane uses Dest code 82, route 082 - DialOut # = XXX-XXX-XXXY
Joe's process to forward phone:
Forward button, 81
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www.curlycord.com
Toronto, Canada
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RE: Greetings! I have setup "Outboun
It is impossible to dial into a company and see text on your display that is related to the phone system your calling.
The only thing you should see on the display is the # that you dialed.
How exactly are you calling into AA?
Using your mobile phone, dial into your main #, wait for AA and listen to what happens.
RE: Greetings! I have setup "Outboun
I'm using an inside phone 7316e and I'm calling the AA from Line 3. When Line 1 answers, I dial my extension (314) and my 7316e display reads unassigned.
I thought it was referring to the Attendant being Unassigned, but the Attendant has been assigned in Table 1 and also in my mailbox.
I've programmed this feature dozens of times and I've never had this problem.
I've never had to "Allow Redirect Y". I have used Redirect in the past for Call Forward External, but never for "Outbound Transfer".
I've even tried to Outbound Transfer to an Extension. As soon as I press 7, it goes into an option Menu...
0 Message option
1 Reply
2 Play Envelope
3 Forward
4 Reply All
5 Compose
6 Delete
9 Send
I've also tried a 9 in front of the number, but the Mailbox is programmed to use "Pool 1", so it should go and access the pool for a line.
I'm stumped. I'm going to boot the Voice Mail and see if that makes any difference... Nope... no difference.
Thanks guys!
Mike
RE: Greetings! I have setup "Outboun
Maybe the system gets confused 🤷
So that’s 3 lines on the same system…..
Have you tried ringing in from a line not on the phone system so as only 2 lines get used.
RE: Greetings! I have setup "Outboun
Are you using call pilot interface or norstar interface?
www.linkedin.com/in/Phoneguy427
RE: Greetings! I have setup "Outboun
Rather it's (I guess) line 3 doing that as maybe it's confused, like us...lol
Regardless, if there is an issue calling out and then back in from the same group of lines then you always need to try from your mobile or another line such as the fax etc.
Your are trying to simulate an external caller so use an external device and let us know.
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www.curlycord.com
Toronto, Canada
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RE: Greetings! I have setup "Outboun
0 Message option
1 Reply
2 Play Envelope
3 Forward
4 Reply All
5 Compose
6 Delete
9 Send
This is so weird.
Thanks!
Mike
RE: Greetings! I have setup "Outboun
I've even tried "Outbound Transfer" to an extension and when I press 7, Voicemail says... you have started to enter a message command. Your choices are...
0 Message option
1 Reply
2 Play Envelope
3 Forward
4 Reply All
5 Compose
6 Delete
9 Send
How can Voicemail use 7 as the start of a message command (?) when that digit is being used for "Outbound Transfer"?
I've tried this from my cell phone, a 7316e on Line 3 (3 lines in the Pool) another extension x320 and Feature 980; nothing works.
Outbound Transfer is turned on in COS. I know you can customize the Feature Codes for Norstar Voicemail.
So, I went through all the digits...
1 Not Allowed
2 Not Allowed
3 Not Allowed
4 Not Allowed
5 Recording
6 Recording
7 Message options
8 Mailbox options
9 Outbound Transfer
Press 7 for Outbound Transfer is in the Norstar Voice Mail 4.0 Reference Guide on page 60 (pdf page 54).
Also the reference guide forgets to mention that in order to get to the "Add" command, you have to press #.
So in order for Link to work you have to press # then "Add" then "Other" then press the button below the octothorpe to include it in the string.
then you have to press 2 to add your telephone number.
Thanks for all your help guys. What a nightmare; and all over a typo.
Best,
Mike
This is so weird.
Thanks!
Mike
RE: Greetings! I have setup "Outboun
www.linkedin.com/in/Phoneguy427
RE: Greetings! I have setup "Outboun
Don't know how it got switched. I never use the Call Pilot Interface.
Thanks!
Mike
RE: Greetings! I have setup "Outboun
In future full details help:
Model of voicemail
?
"Are you using call pilot interface or norstar interface?"
"Using your mobile phone, dial into your main #, wait for AA and listen to what happens."
Unanswered
-Instead of using the Norstar transfer method your trying to use the line carriers LINK TRANSFER method, or enter special characters.
This was the most important clue
Glad it's fixed.
You should know that I am a really good typist, I only need one finger....but that one finger is getting more tired these days.
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www.curlycord.com
Toronto, Canada
Add me to LinkedIN