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After Hours Coverage - Vector

After Hours Coverage - Vector

After Hours Coverage - Vector

In the ServiceDesk vector, we want to create an after hours vector, where if someone calls between 7pm and 7am, it will get routed out to another vector. Pretty simple.

However, this after hours vector they want to set it up to ring to two cell phones, and if neither answer, ultimately go to a voicemail.

For example, it should first ring to 1-803-555-1212 and if they do not pick up, it should ring to 1-308-222-1515. If the second cell phone doesn't pick up, they want it to be transferred to a voicemail box.

I set up Station 2865 as a virtual station to auto-forward all calls to 1-803-555-1212.
I set up Station 2866 as a virtual station to auto-forward all calls to 1-308-222-1515.
I set up Station 2867 as a virtual station to go directly to voicemail.

I set up Coverage Path 8 to ring 3 times to 2865, three times to 2866, then one time to 2867.
I then set up Station 2868 as a virtual station to go directly to Coverage Path 8.

I am able to call 2865, 2866 and 2867 individually and the calls go through. When I call x2868, I am only getting a busy signal. Any thoughts?

RE: After Hours Coverage - Vector

It's the Call-forwarding after coverage that doesn't work.

Instead of stations 2865, 2866, and 2867, try setting up remote coverage points with change coverage remote 1.
Set R1 = 18035551212, R2 = 13085551515. You may need to include your ARS access code (91803...)
I'd set the mailbox for extension 2868 (the number you're dialing) instead of a separate extension to make things cleaner. Perhaps you have a reason for using a different extension for the mailbox.

For Coverage Path 8, set coverage point 1 to R1 with 4 rings and point 2 to R2 with 4 rings. Set Point 3 to your voicemail hunt group (h99 for example). You may need to play with the number of rings since you will be going off-net. I've found an extra ring or two helps provide enough time for a mobile phone to receive the call and allow the user to actually answer.

RE: After Hours Coverage - Vector

That worked flawlessly. I have never used remote coverage before. Thank you so much!!

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