Map extension to outgoing 800 number
Map extension to outgoing 800 number
(OP)
Is there a way to forward callers to an external 800 number when a certain extension is dialed?
I've looked through a bunch of threads on these forums, but haven't had any luck so far... thanks for any help!
I've looked through a bunch of threads on these forums, but haven't had any luck so far... thanks for any help!
RE: Map extension to outgoing 800 number
Probably the easiest way is to create an ACD queue in LD 23 using any spare DN that is valid and at the NCFW prompt to enter in the out going 0800 number.
You will need to add in the access code such as e.g "9" or the outgoing route ACOD.
Once it's configured, then dial that ACD DN from any phone to confirm that it dials out OK.
Finally, set the extension to CFW to the ACD DN.
Firebird Scrambler
Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer
Website = http://somertel.net
linkedin
RE: Map extension to outgoing 800 number
CODE -->
(just to test things, I'm forwarding ext 496 to 406)
However, when I dial ext 496, I'm getting some prompt saying "that entry was not valid". I thought phantom loops were virtual and didn't require any hardware to function?
The 496 DN shows up in ld 20:
CODE -->
What am I missing?
RE: Map extension to outgoing 800 number
RE: Map extension to outgoing 800 number
With regards to the phantom DN, try CLS = FNA SFA CFTA DPUA GPUA CFXA HTA
You might need to add 496 to the Hunt and FDN prompts.
It's been a long time ago that I last played with Phantom DN's.
Firebird Scrambler
Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer
Website = http://somertel.net
linkedin
RE: Map extension to outgoing 800 number
Are there any settings to check regarding making this work from the outside calling in?
Another possibility is that this is an issue with our auto-attendant (we are using some 3rd party AA/Voice mail computer hooked into the switch), since this is where all incoming outside calls are coming in.
RE: Map extension to outgoing 800 number