Internal calls not going to phones Voicemail
Internal calls not going to phones Voicemail
(OP)
Good morning everyone,
I was hoping to get some help with something. I have a voicemail that got made on a System and external calls are going to the voicemail correctly, but internal calls are just ringing the phone but not transferring to the voicemail. Would anyone know the solution for this?
Thank you
I was hoping to get some help with something. I have a voicemail that got made on a System and external calls are going to the voicemail correctly, but internal calls are just ringing the phone but not transferring to the voicemail. Would anyone know the solution for this?
Thank you
RE: Internal calls not going to phones Voicemail
It sounds as if the internal call forward needs to be pointed to the messaging DN.
Firebird Scrambler
Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer
Website = http://somertel.net
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RE: Internal calls not going to phones Voicemail
Typically we program each set to forward to the voicemail systems DN as Firebird stated however a workaround to avoid that is to make the Prime Set in all lines equal the DN of voicemail, then DRT is set as Yes and a ring count entered.
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