Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Observe functionality

Status
Not open for further replies.
wichie13

wichie13

Technical User
Feb 4, 2002
235
CA
Wondering if anyone can comment on the observe functionality.

It is currently working for active acd calls, but supervisor has stated that when acd call is put on hold they can not hear the call taker on their active outbound call on a outbound line.

Should this also pick up the call on a regular outboaund call when the acd key is put on hold.

Thanks

Wichie


 
Sort by date Sort by votes
I don't believe that it functions like that. The Observer functionality usually monitors a given ACD ID and any call made when a queue call is on hold isn't utilizing that ACD ID, so there isn't anything to monitor.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

telklass
  • Locked
  • Question
Observe Key On 1150 Issue .
Replies
4
Views
196
telklass
telklass
TelecomTony
  • Locked
  • Question
Changed POS ID's and Queue's. Now unable to service observe an agent
Replies
0
Views
114
TelecomTony
TelecomTony
seahawk04
  • Locked
  • Question
Agent Observe not working
Replies
14
Views
363
teletech2
teletech2
telecomPA
  • Locked
  • Question
Replace Remote Agent Observe (RAO) card with? 1
Replies
3
Views
180
RickyPone
RickyPone
Optman
  • Locked
  • Question
Listen and observe active call on CS1000 Rls 7 without CC solution
Replies
6
Views
189
GHTROUT
GHTROUT

Part and Inventory Search

Sponsor

Back
Top