External call transfer questions

I'm not that familiar with MICS, but is there a "redirect" option in the extension programming area?

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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Yea. And it’s Eva led on all sets that need the forward, even on the 221.
Otherwise calling the na via the intercom
Button wouldn’t transfer to a cell.

MontrealSoft.com

Strange...

Lets do a check list:

-4.1 software an up
-Dest code uses Route YYY
-Route YYY uses Pool X (or BlocZ if PRI)
-Lines are in Pool X (ignore if PRI)
-If using Dest code 9 then make sure under Access Codes that Ext Code 9 is set to none.
-Redirect = Y under sets
-Sets/Line Access Pool X=Y (or BlocA = Y if PRI)
-Line/s XXX are Supervised

User:
With caller on the line press Transfer
Dial 9 XXX-XXX-XXXX, wait for an answer before hanging up.

I wonder if "transfer impossible" translates to "Access Denied"?
That would seem to point to the Allow Redirect is set to N

"Otherwise calling the na via the intercom" and "active call over to the NA"
What does "NA" mean?





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Toronto, Canada

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Pool A code to get ext line is 9 and permitted for all sets.
Route is used code 8.

If ser at set 221 calls ext 245, the system uses a line and ring the appropriate cell phone.

But if same set tries to transfer an active call to 245, it doesn’t work.

I can ask the user to set its set language to English and get back with the proper error message.

Na =attribution number (221,245)

MontrealSoft.com

Set 221 now n english
Error is transfer denied.
And it only makes this when transferring to a set that redirects to a cell phone.

MontrealSoft.com

Ok. More info

User at 221 can get an outside line using pool a.
She press intercom 9 and gets an outside line right away.

But if she wants to transfer an active line, as soon she click transfer then 8 or 9, she gets « transfer denied ».

Allow redirect is ON on that set.

Is there a transfer option that could possibly be disabled ? I’m driving now (900km today) so I don’t have access to a test system.

Thanks a lot for your time, it’s really appreciated.

MontrealSoft.com

You have to make sure that under line programming the lines are set to supervised, also I think there may be a link at co setting. It's been a while sinced I played with this.

I agree "-Line/s XXX are Supervised"
As for Link at CO it is related to using the Link option with the carriers line features.
MontrealSoft, I assume you verified they do not have that option?
With caller on the line: LINK plus the tel #, LINK again to release yourself.

"(900km today)"
I am guessing Moncton for some brownie points.



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Toronto, Canada

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You’re close ! Miscou Island actually!

System worked perfectly before the programming was erased by successive power failures (bad ups). So the lines do have that option.

I will have to look for line supervision, yet I do remember doing that programmation on line 1 before copying to all the enabled lines.

MontrealSoft.com