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Sl2100 InReport dosen't show transfered call

thread937-1821719

Sl2100 InReport dosen't show transfered call

Sl2100 InReport dosen't show transfered call

(OP)
Hi All
Sl2100 / InReport
If EXt 210 dosen't have permission to make outgoing calls (trunk call)
and EXT 210 make a call To Operatpr (EXT 200 ) after that operator transfer call to Trunk and dial outside Number and hangup
the call establised bettwen EXT 210 and outside Party.
but inreport record 2 SMDR
1- from 210 to 200
2- from 200 to outside number
and xcharge the outside call on operator

i used putty and noticed the Sl2100 output 3 record
1- from 210 to 200
2- from 200 to outside number
3- from 210 to outside number
and charge the outside call on EXT 210 and that is the right way
Do you have any suggestion to solve Inreport Problem
I sue Inreport Ver 1.10.1 and application manager Ver 1.8.1 and main software Ver sl2100_05.00.00

RE: Sl2100 InReport dosen't show transfered call

Pretty sure Incontrol or Inreport uses P-codes and not SMDR.

RE: Sl2100 InReport dosen't show transfered call

(OP)
thnak you CoralTech
what did you mean by P-Codes
i don't have P-code
did you mean Account code
any way
the PBX is SV9100 and it used in hotel So I can not use account code for each room guest.

RE: Sl2100 InReport dosen't show transfered call

InControl uses the system machine codes. Most Hospitality systems will use the SMDR off the system. Both may run at the same time.

RE: Sl2100 InReport dosen't show transfered call

(OP)
sorry CoralTech
but I didn't have InControl did you mean InConnect / InFIAS
However,I Think it remains an InReport problem with transfered calls.

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