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Establish route based on reference file lookup

thread1831-1820493

Establish route based on reference file lookup

Establish route based on reference file lookup

(OP)
Situation: Call reaches ACD, vector/script to cross reference ANI to list in a file (external), apply if...then... logic if ANI is in the list

Request:
- can this situation be fulfilled via Avaya (communication Mgr, R8, CMS Load: r19Lgd.i)

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