Feb 17, 2023 #1 Miguel O IS-IT--Management Joined Feb 17, 2023 Messages 1 Location US Situation: Call reaches ACD, vector/script to cross reference ANI to list in a file (external), apply if...then... logic if ANI is in the list Request: - can this situation be fulfilled via Avaya (communication Mgr, R8, CMS Load: r19Lgd.i)
Situation: Call reaches ACD, vector/script to cross reference ANI to list in a file (external), apply if...then... logic if ANI is in the list Request: - can this situation be fulfilled via Avaya (communication Mgr, R8, CMS Load: r19Lgd.i)