UC Client Software can monitor your trunk lines. UC Suite Incontrol can get you detailed statistics.

I'm guessing that is separate software/license from the SV9100 and needs installed on a server somewhere?

Yep, you can virtualize it and it doesn't require much. Most SV9100 have UC licenses by default (see feature auth). Most companies don't use it, but we tend to because it's actually pretty decent and the call control (and reporting) is pretty good for attendants esp over large netlink networks. I "THINK" the uc client software (not web interface) can run independently but with reduced capabilities.

This is all the UCS options we have in the license section. Is there somewhere I can download the UCS server software?

Yep, but you will need your vendor to get it for you or get a vendor. Looks like you are set. I am amazed you aren't using this with all that licensing. Some of this is version dependent on your software level in your system.

Yeah the vendor never really mentioned the software when they originally setup our phone system. I wonder what else we're licensed for but have no software or information on how to use it. I'll have to see if I can either get them to respond to me or find another vendor who can at least get me the software. Thanks for your help!

Well to be fair most people don't use 95% of what any system can do. Just because someone starts digging around and starts thinking they are going to use all this isn't based in reality. Most of the time a customer comes to a vendor with what they want and that's what they get. I normally demo the UC Suite, and it's hit or miss whether they want it. I've only had one guy accuse me of witholding information and that's because he wasn't there when the system was sold and 2 years after install. Meh.

I understand what you're saying. I just feel like we got/bought a lot of things we didn't need or have no idea what its for. If we paid for it, I'd like to utilize it if it helps me or helps the company manage the phone system better.

We've had this system almost 3 years now and I've done my best to figure out things as people ask about them. (folks like you and others on this forum being a big help!) One thing I'd love to be able to use my iPhone as a soft phone and take calls from home / remotely rather than forwarding calls to my cell phone. I dug around in the 9100 manuals and forums and couldn't get it figure out even after opening/forwarding ports and such. I vaguely remember the vendor saying that it was an option but it never went any further. Guessing there's more software and licenses to make that work too. :-/

On a side note, how outdated is our system? This is what we have.

WebPro 11.00.00
Main Software 11.00.50

Thanks!

One or 2 revisions oid. Your processor is either a CP10 or 20...20 is latest. MLC (software phone, IOS, Droid, Windows) is a software license. Again, you will need access to the portal (vendor) to see ALL your licensing. Outdated, not even close if you keep up with all the licensing and NEC SWA. You may even have MLC licenses (there was a promo some time back). Takes years of training and installing to know all the ins and outs of the system. It's not realistic to watch youtube or read a manual and understand everything without a baseline of knowledge or how VOIP/TDM systems work. All phone systems are pretty much alike save terminology and details but you have a basis in knowledge before it all just "clicks". Like people that try and figure out Cisco ASA's without understanding basic networking etc. Let mew know if your vendor can help you. Depending on where you are you (be more that happy to help your) can always put a vendor change form in. Obviously, any vendor is going to want to be paid to activate new features and train someone to administer the system.

Have a great day.

Appreciate it! Thanks again for your help!

The 9100 can do softphone (search the app store for ST500 although many free softphones will also work). Ideally you would install an SBC for security reasons but I have a customer with a SV9100 in Perth Western Australia with softphone users in London UK and they use VPNs to achieve this. However be warned that using a VPN on an IPhone chews up the battery very fast.