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Hicom 350
2

Hicom 350

Hicom 350

(OP)
Hello,
I have a weird issue with analog extension they lose their ringing while being totally functional... asked a coworker said it was card failure nothing we can do but I still think there is another solution to this...what do you guys think ?

RE: Hicom 350

What type of card is in use for the analog extensions.
Do you know if there is an RG (Ringer) card installed

RE: Hicom 350

(OP)




Hey sbcsu,
I don't think there is a ringer card since on the same card some extensions still have their ringing functional.

RE: Hicom 350

I would firstly reset the card - RES-BSSU:PEN
Test
change the card / swap the card with another slot to see if the fault follows the card

RE: Hicom 350

maybe check the extension if it active the fwd or dnd or some other feature make it no ring

RE: Hicom 350

(OP)
I did reset command but no change I tried before unplugging/plugging cards but same result
Sir before I swap would it affect anything if swap it's place? Like on the system address or it can be plugged elsewhere just fine ?
Because other extensions on same card are currently in use.

RE: Hicom 350

(OP)
@wanyin
What command to check that ?

RE: Hicom 350

To swap the cards just remove one using the removal tool and swap it with another card - obviously calls in progress will be disconnected on that card but you will see the led flashing if a call is in progress.
Only swap cards with the same part number

To check forwardings an easier way would be to add a code for FWDIGNOR in WABE

ADD-WABE:**000,,,FWDIGNOR,N;

Then dial the code **000 - you should get dialtone - dial the extension number and it should ring - you will override any forwardings that have been set on the phone.

Failing that you can look at ZIEL AND ACTDA for the extension to see about forwardings.

RE: Hicom 350

(OP)
@sbcsu
Wabe was successfully added,still after I dial extension number no ringing

Can you give me further detail about what is ZIEL AND ACTDA ?

May I add quick question: name of a extension is present in the system if I check reg-persi:stn,XXXX; but doesn't show in the phone display idk why?

RE: Hicom 350

(OP)

Can you guys identify which is ringing card if there is one ? Can it be reset through a command?
Thank you a lot

RE: Hicom 350

The RG Card would have RGMOD written on the label - might be in another shelf and probably close to left hand side if it is there at all.

You can 'interact' with the Administration and Maintenance Orders - AMO's

REG-ZIEL:STN,FWD,XXXX;
Put in a Question mark at any time.

REG AND DIS (Short for REGENERATE and DISPLAY are OK to use)

REG-ACTDA:STN,

If no name shows up then no name is added
REG-PERSI:STN;
to get all names.

CHA-PERSI:NAME.XXXX,,"Test Phone";

If you have used the 'override forwarding' feature then there's no point in looking at ZIEL or ACTDA

Plug a known working test phone on to the MDF - Main Distribution Frame at the correct port
Ports start at zero
Test from there

What was the result after a card swap

RE: Hicom 350

SLMA24 does not provide its own ringing so there must be a ringing module, older hardware was the RG card but then it switched to the RGMOD, a bit bigger than a cigarette packet and gold or silver coloured. RGMOD is screwed to the backplane of the shelf.

If only one SLMA24 has this issue I don't see how it can be the ring gen. Like sbcsu says, I would swap the SLMA24 with another one, preferably from another shelf, just take them out and swap then over, downtime it just a few seconds. If the problem moves with the card, you could maybe try replacing the loadware on the HD just to flash new software onto the card, or you may need a new card. If it stays on the shelf, ie problem appears on the same PEN which is now a different card, then maybe it's the RG although I would expect all SLMA24 to be affected, or maybe there is some overload going on, which would show in hista.

You can exchange the RG with one from another shelf but the shelf must be powered off.

I am assuming here that when you call the phone - A party hears ringing, B party does not ring (no audible ringing) but if B party goes off hook, the call is connected. That is a ring gen problem.

RE: Hicom 350

(OP)
@sbcsu
I was in inability to try swapping those couple of days will try when I can.

Regarding presence of RGMOD card I'm quiet sure there is none present but check that next Monday along with what you guys said.

@moriendi
Like you said bro not only one card has extensions linked to it with no ringing other cards have same issue.

Have a nice weekend bois

RE: Hicom 350

If it happens on more than one card but on just one shelf, you should investigate swapping the RGMOD. Swapping cards won’t help.

It could be a PSU issue but in the picture the PSU LED was green which usually means the outputs are within tolerance. So I would suspect RGMOD first.

RE: Hicom 350

Swapping cards will determine if the fault is on the card or not.
It may very well be a 'gold ringer' on the backplane - we have not reached that level of understanding yet.

RE: Hicom 350

At first it seemed the issue was with a single card, at least I thought so. But then above he says "other cards have same issue". So unless the same HW problem has happened on multiple cards, card fault seems unlikely.

If the other cards are on the same shelf, ring mod issue seems most likely.

If they are on different shelves, it's a conundrum.

RE: Hicom 350

(OP)

Hello guys could it be that RGMOD was this one ?
I swapped the cards from different shelf but nothing changes btw
Previous picture I sent you guys has cards : TMOM, LTUCX, TM2LP no one here seems knows what they are for... Can you guys enlighten me about them ?

Thank you guys

RE: Hicom 350

looks like an RGMOD based on the picture in Google Image Search

RE: Hicom 350

Yes that’s it. You can swap with one from another shelf but turn the power off to the shelves before you swap them.

If the problem moves with the ring gen, you need a new one but you might find it difficult to get one. They are old hardware.

RE: Hicom 350

That's a 'Gold Ringer' - known to go faulty
Part Number:
RGMOL KENNDATENLISTE
Part Number: S30124-X5109-X-*-ZSYS

However if you have other analog extensions working/ringing then unlikey to be this

RE: Hicom 350

(OP)
So guys I went to check and you guys were right... While testing extensions on pens close to each other (1-1-X & 1-2-X) I assumed it was on same shelf... My apologies for this.
Now I know that ringing module on shelf 2 is faulty... Which brings me to ask another question why does digital extensions still keep their ringing functional being on the same shelf with faulty ringing module?

RE: Hicom 350

Digital Extensions get their 'ringing' sent to them as a proprietary ISDN message -
the system tells the phone - 'ring'

With an analog phone you have what is called a POTS phone - it works the same way as when phones were invented.

The system then has to send 72Volts at 25 Hertz(depending on market and phone) superimposed over the 50Volts DC to go through a capacitor to the 'bell' circuit.

RE: Hicom 350

(OP)
Much clearer now thanks a lot.
@sbcsu can I take you back to that problem regarding name that doesn't display ? Did what you told me name appears in the system but not in the phones display. It used to be displayed I think I touched something that hides it now .

RE: Hicom 350

Extension A is called aaaaa
Extension B is called bbbbb

Ring Extension B from A and B will see aaaa on it's screen
A will see bbbb on it's screen

What's happening or not happening ?

RE: Hicom 350

(OP)
Well ringing B from A you'll see aaaaa but ringing A from B will see only the number with no name. It's like affecting only 1 extension.

RE: Hicom 350

OK I don't get it

REG-PERSI:STN;

REG-PERSI;STN,XXXX;

To change a name or put in a name if none exists
CHA-PERSI:NAME,XXXX,,"New Name";

RE: Hicom 350

(OP)
Sorry bro I made a mistake while explaining... I edited my previous post.
I did regenerate the number with no name before but no results


RE: Hicom 350

(OP)

This is extension 5001 it doesn't show it's name.
Name: "KHOUKHI".should be there

RE: Hicom 350

Click up top MACRO then Retreive System Variant
Then Right Mouse Click on any line and go to MML editor

To see what name is on a station
REG-PERSI:STN,XXXX;

To Change or Add a Name:
CHA-PERSI:NAME,XXXX,,"Test Phone";

RE: Hicom 350

(OP)

I readd it again through cha-persi. It accept change but still no display.

RE: Hicom 350

(OP)
Alright bro let's just drop this...

Another thing regarding access command rufum what are all values that can lcosv1 take? Are they predefined values or does user assign each value for it? Cuz it's kinda random to me... So far what I know:
Lcosv1 : 1 = nothing
Lcosv1: 5 = self phones
Lcosv1: 29 = regional phones
Lcosv1: 30 = national phones
Lcosv1: 31 = international phones
Lcosv1: 32 = all

RE: Hicom 350

RUFUM is for direct inward number traanslation and nothing to do with outgoing access levels.

The HiCom 300 / HiPath 4000 is fully configurable from the start so your LCOSV1 is probably different to mine.
Who normally maintains the system for you ?

RE: Hicom 350

(OP)
Well I heard they used to call directly siemens then things went down financially then they call a small maintenance company called WES local company.
HiCom used in this shithole is 350e /HiPath 4800 on expert mode.
like you could have figured yet another guy with no training here I need to learn from a dude who got a proper training but what I learn from this forum is 10times more than what I got from him.. I know about the technical field and programming logic how fucked am I?

RE: Hicom 350

WOW look at that, EV3.0, that software is over 20 years old, which means so is the hardware. Those Optisets are great phones, they just never stop working. But last regen is from 2014? You should get one done now. Somewhere on here is instructions to make a regen - worth following them through. Regen is a text copy of the database, it's not bootable or anything useful like that, but you can squirt it back in if you get some DB corruption.

RE: Hicom 350

(OP)
@Moriendi I'm afraid I'm too inexperienced to figure it out myself... Can you walk me through it ?

@sbcsu I need to correct something I assumed but was wrong... Back when ringing ext B from ext A you will see "NO" as name displayed. Ext A idle has nothing displayed in the name section.

RE: Hicom 350

(OP)
Guys is it possible to delete an extension and reset it back again ? If possible what command for it ?

RE: Hicom 350

Example Extension 1234

REG-SCSU:1234;
REG-SBCSU:1234;
REG-SDAT:1234;
REG-ZIEL:FWD,1234;
REG-ACTDA:STN,1234;
REG-PERSI:STN,1234;

DEL-SBCSU:1234,ALL;
OR
DEL-SCSU:1234,ALL;

Then add back in the results of the top commands

Why are you deleting an extension and adding it back in again ?

If you want to 'reset' and extension
RES-DSSU:STNO,1234;

To display the status of an extension
DIS-SDSU:ALL,,STNO,PER3,1234;

RE: Hicom 350

(OP)
@sbcsu I want to delete previously mentioned extension and all of it's info and re add it back so that display come back cuz it's doesn't make any sense it displays "NO" while all infos are present in the system... There is lock somewhere I'm unaware of

RE: Hicom 350

(OP)
@sbcsu guess what it worked lmao...
Got display back again a certain bro won't bug me again...
This what I did

RE: Hicom 350

(OP)
I have some more questions I was wondering if I should ask it in here or open another thread?
Do we have a discord server or some kind of instant chat?

RE: Hicom 350

Not sure about a discord server or instant chat - most of us here have 'day jobs' :)

So what's the next problem ?

RE: Hicom 350

By the way as Moriendi said - you should make a REGEN file
This is a 'snapshot text file backup' of your system

Here is a 'very rough' guide - because the system is so old - please only do this work - out of hours at a quiet time
Not during the busy times !


EXE-UPDAT:BP,ALL;
EXE-UPDAT:A1,ALL;
STA-DEL::PAS:VEGAS/DATEI;
STA-REGEN:MYSTR,L31901Q1114A00001,N,,,,,,ALL;

This would also take some time to complete

When complted we will extract the file - next time !

RE: Hicom 350

(OP)
Alright, gotcha! Actually not problem just wanna know things... Like do you guys have any training PDFs or videos for me to get on the basics so I can ask accurately?
Field questions:
Is there any other commands that interact with DIUN2 card other than rufum ?
Primary access wired to DIUN2 is fiber mainly used for simultaneous calls and I think we pay hugely if there's possibility to squeeze internet from it?(this shithole is probably paying it aswell without knowing it)

RE: Hicom 350

(OP)
@sbcsu alright man thanks! I haven't done regen file yet... Couldn't after you warning and not experienced to do with a rough guide ... I look around if I found one complete.

Here is another minor problem:
I have found 2 extensions with same number
Ext A was on
Ext B it's an old ligne that I found was working and I'm gonna use ...
both working... Now I need to know which PEN is each of them attached but DIS-SBCSU gives me info for only 1

RE: Hicom 350

You need to do the REGEN file soon - the only reason I ask you to do it out of hours is to ensure it all goes well with no issues during the working day.
2 extensions do not have the same number unless you have analog extensions and they are 'double jumpered' or joined together like a domestic setup.

If you
REG-SBCSU;
You will get a listing of ALL Digital extensions

RE: Hicom 350

(OP)
It's indeed analog ...so I can assume it's just same wire going to both ext from same PEN ?
Man I need to use that wire... Is there anything can be done so I use it without ext A listening to ext B?

RE: Hicom 350

Yes, sometimes for example in a Kitchen they would use it and have a telephone on both sides of the Kitchen but if someone lifts the handset when the call is in progress then they can overhear the call.

So, yes the same cable with 2 wires going to the same pen - feeding 2 telephones -

You could change the phone to digital and put in an underset adaptor on the optiset to feed another digital extension but they are probably no longer available.

Just run another pair or check the existing wiring - there could be 2 pairs in the cable ?

RE: Hicom 350

(OP)
Unfortunate that would have saved a lot of work I guess I'll look for another one

RE: Hicom 350

Not every Optiset can have underset adaptors.
The part number for the 'underset adapter' is S30817-K7011-B104-8
If you do get one then you will also need a power supply for the 'slave' phone.
Also it has to be added differently and it will have to have it's own number.
The 'slave' phone power supply is similar to this part number C39280-Z4-C73

RE: Hicom 350

(OP)
Most analog available there is euroset 5005 number S30054-S6522-H301-2 ... Plus this was my own lazy plan to supply a room with phone 🤣🤣

RE: Hicom 350

(OP)

Hello guys know what is this ? Seems it can be inserted in hicom ? I'm guessing some floppy disk to boot the hicom system... You guys have any further infos ?

RE: Hicom 350

The old systems used MO (magneto optical) discs for backups, I believe.
They hold more than a floppy but less than a CD.

RE: Hicom 350

(OP)
Is there a way to browse it's content through hicom ?
Have a nice weekend bois!

RE: Hicom 350

You don't need to 'browse it's content' - it's a backup medium.

Try putting the MO disk into the MO drive
CHA-DSSM:A1,6;
ACT-DSSM:A1,6;
DEA-DSSM:A1,6;
EXE-UPDAT:BP,ALL;
EXE-UPDAT:A1,ALL;
COPY-DDRSM:A1,1,E,6,E,N;
COPY-DDRSM:A1,1,F,6,F,N;

That should copy the areas E&F to the MO
But I'm a bit rusty on the old ones so let me know how you get on.

RE: Hicom 350

(OP)
@sbcsu got it I'll do that later when I can




Whenever someone calls 6148 it's forwarded to 5355 ... Checked group calls like AUN and CHESE but they ain't there 🤔

I'm suspecting it was made locally on phone while people were missing with buttons if so which combination to undo it ?

RE: Hicom 350

Could be a hunt group
REG-SA;

Although I see in the DIS-SBCSU:6148; down in the end that there is no Hunt so it's probably a forwarding:

Could be a forwarding
REG-ZIEL:FWD,6148;

Forwarding Activations:
REG-ACTDA:STN,6148;

RE: Hicom 350

You can also add a code in WABE to Override the forwardings temporarily.
ADD-WABE:**909,,,FWDIGNOR,N;

Then dial the Forward Ignore Code **909 and the extension number to (once off) over ride the forwarding.
Best not to give it out to everyone only yourself and probably operators.

RE: Hicom 350

(OP)
@sbcsu I disabled the forwarding for it for at once thanks ... Wabe code that you gave me **909 worked aswell but many people will use that phone so I'd rather disable it thanks a lot.
Here what I did

RE: Hicom 350

Although you DISPLAY - that's fine but if FIRST YOU REG or REGEN then you can put that back in again.

Example:

DIS-SBCSU:1234;
If you change or delete something now in SBCSU you can not put it back unless you have a REG-SBCSU to re-enter.

REG-SBCSU:1234; first
then
DIS-SBCSU:1234;

RE: Hicom 350

(OP)
@sbcsu alright man noted for future input🫡

RE: Hicom 350

(OP)
Hello guys, sometimes I need to reset and ext number multiple times in couple of days/a week. I was thinking if there isn't better way to do it or schedule a reset periodically if possible what command for it thank you

RE: Hicom 350

Your software is too old for CRON / Timed commands.

To reset an extension manually
RES-DSSU:STNO,XXXX;

If an extension gives issues then it should be investigated.
A faulty PEN, Phone or cabling.

RE: Hicom 350

(OP)
@sbcsu, when you say update you mean update ACWin? or which one of these files...


Can I use both old and new one at same time ?

RE: Hicom 350

I don't remember saying anything about an update - what is the question again please ?

RE: Hicom 350

(OP)
@sbcsu
will this bring new/advanced commands like CRON ?

RE: Hicom 350

No - the Comwin is the tool you are using to program/interact with the Hicom

The telephone system hardware and software are considered out of date and would have to be changed/upgraded for you to do those commands, however there is a price to pay for that - you would then pay for licences in software for each extension and would be put into a situation where you would have to upgrade on an ongoing basis - that suits some organisations but not others.

RE: Hicom 350

If the ACWin is working OK then leave it work OK - without detailed knowledge it might stop working.
The files are provided as is just in case an old XP machine goes down and has to be replaced

RE: Hicom 350

(OP)
@sbcsu so while checking I found CRON command on...


Is it possible to schedule a rest periodically?...what commands do you recommend as for regenerating/refreshing data ?

Also @sbcsu

RE: Hicom 350

Before any command can be used you have to do the following:
In Comwin
Logon first
then - up top - MACRO - Retrieve System Variant
THEN you can use the Comwin Edit/MML Editor correctly
Just because that Comwin has the ability to use that command does not mean your telephone system has that command.
Your system is old !

If the Fibre to RJ45 (G703 Converter) is working correctly and your cables are terminated correctly then you shoul not need to periodically reset the system.

If you suspect an issue then you need to first find the Port Equipment Number of the Trunk
(REG-TDCSU;)

RE: Hicom 350

(OP)

Hello guys command dis:cossu:lcosv; displays what's above ... I can't read it if you guys can and explain to me would be very helpful

RE: Hicom 350

SBCSU/SCSU shows the LCOSV assigned to the station, usually it's using LCOSV1, it may be using LCSOV2 if you are using COS switchover, but probably not. If you find the LCOSV value in the left column and read across to the right, the Xs are the AUTH values assigned to that LCOSV, you can read the AUTH value from the top row, the values do not have to be contiguous.

If the station makes a network call, there are AUTH values in LDPLN and LDAT. The LCOSV must contain those AUTH values to be allowed to make the call. The AUTH value is explicit, it must have that value.

Example. To dial a PSTN number, LDPLN contains AUTH 4. Your station is LCOSV 11. LCOSV 11 contains AUTHs 1,2,3 and 5. It cannot dial that PSTN number. LCOSV 4, which contains AUTHs 1 and 4, would be able to dial the number.

RE: Hicom 350

(OP)
@Moriendi thank you for the explanation it looks close to how I imagined it though I horribly lack basics...just so to make sure I understood you for the first example LCOV11: PSTN number dialed shouldn't include number 4 like 023216793 we go through the system will cut dialing once you push key4?

RE: Hicom 350

No that’s not correct. Nothing to do with pressing key 4. When you’ve dialled enough digits, 4K will match it to an LDPLN entry. That LDPLN has an AUTH value, as does the LDAT the LDPLN entry points to. The AUTH values must be contained with the LCOSV of the calling extn for the call to be successful.

RE: Hicom 350

(OP)
Alright looks like I'll have to dig some more into basics thank you for your time

RE: Hicom 350

Maybe imagine it as a bag full of colours.
The LCOSV is the bag.
The AUTH is the colour.

LDPLN and LDAT tell you what colour (AUTH) you need to dial a number.

Inside your bag you have to have that colour.

The LDPLN and LDAT can be the same value, that’s OK. Or, if every LCOSV has at least the AUTH 1 assigned, you can make all your barring happen with the LDPLN and just leave the LDAT AUTH set to one. Then you only need to think about LDPLN.

Or maybe that doesn’t help at all :D

RE: Hicom 350

(OP)
@Moriendi I think I understood "the big" how it does work but I preferably need to know what really LDPLN/LDAT/AUTH are and understand them first.

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