Hicom 350
Hicom 350
(OP)
Hello,
I have a weird issue with analog extension they lose their ringing while being totally functional... asked a coworker said it was card failure nothing we can do but I still think there is another solution to this...what do you guys think ?
I have a weird issue with analog extension they lose their ringing while being totally functional... asked a coworker said it was card failure nothing we can do but I still think there is another solution to this...what do you guys think ?
RE: Hicom 350
Do you know if there is an RG (Ringer) card installed
RE: Hicom 350
Hey sbcsu,
I don't think there is a ringer card since on the same card some extensions still have their ringing functional.
RE: Hicom 350
Test
change the card / swap the card with another slot to see if the fault follows the card
RE: Hicom 350
RE: Hicom 350
Sir before I swap would it affect anything if swap it's place? Like on the system address or it can be plugged elsewhere just fine ?
Because other extensions on same card are currently in use.
RE: Hicom 350
What command to check that ?
RE: Hicom 350
Only swap cards with the same part number
To check forwardings an easier way would be to add a code for FWDIGNOR in WABE
ADD-WABE:**000,,,FWDIGNOR,N;
Then dial the code **000 - you should get dialtone - dial the extension number and it should ring - you will override any forwardings that have been set on the phone.
Failing that you can look at ZIEL AND ACTDA for the extension to see about forwardings.
RE: Hicom 350
Wabe was successfully added,still after I dial extension number no ringing
Can you give me further detail about what is ZIEL AND ACTDA ?
May I add quick question: name of a extension is present in the system if I check reg-persi:stn,XXXX; but doesn't show in the phone display idk why?
RE: Hicom 350
Can you guys identify which is ringing card if there is one ? Can it be reset through a command?
Thank you a lot
RE: Hicom 350
You can 'interact' with the Administration and Maintenance Orders - AMO's
REG-ZIEL:STN,FWD,XXXX;
Put in a Question mark at any time.
REG AND DIS (Short for REGENERATE and DISPLAY are OK to use)
REG-ACTDA:STN,
If no name shows up then no name is added
REG-PERSI:STN;
to get all names.
CHA-PERSI:NAME.XXXX,,"Test Phone";
If you have used the 'override forwarding' feature then there's no point in looking at ZIEL or ACTDA
Plug a known working test phone on to the MDF - Main Distribution Frame at the correct port
Ports start at zero
Test from there
What was the result after a card swap
RE: Hicom 350
If only one SLMA24 has this issue I don't see how it can be the ring gen. Like sbcsu says, I would swap the SLMA24 with another one, preferably from another shelf, just take them out and swap then over, downtime it just a few seconds. If the problem moves with the card, you could maybe try replacing the loadware on the HD just to flash new software onto the card, or you may need a new card. If it stays on the shelf, ie problem appears on the same PEN which is now a different card, then maybe it's the RG although I would expect all SLMA24 to be affected, or maybe there is some overload going on, which would show in hista.
You can exchange the RG with one from another shelf but the shelf must be powered off.
I am assuming here that when you call the phone - A party hears ringing, B party does not ring (no audible ringing) but if B party goes off hook, the call is connected. That is a ring gen problem.
RE: Hicom 350
I was in inability to try swapping those couple of days will try when I can.
Regarding presence of RGMOD card I'm quiet sure there is none present but check that next Monday along with what you guys said.
@moriendi
Like you said bro not only one card has extensions linked to it with no ringing other cards have same issue.
Have a nice weekend bois
RE: Hicom 350
It could be a PSU issue but in the picture the PSU LED was green which usually means the outputs are within tolerance. So I would suspect RGMOD first.
RE: Hicom 350
It may very well be a 'gold ringer' on the backplane - we have not reached that level of understanding yet.
RE: Hicom 350
If the other cards are on the same shelf, ring mod issue seems most likely.
If they are on different shelves, it's a conundrum.
RE: Hicom 350
Hello guys could it be that RGMOD was this one ?
I swapped the cards from different shelf but nothing changes btw
Previous picture I sent you guys has cards : TMOM, LTUCX, TM2LP no one here seems knows what they are for... Can you guys enlighten me about them ?
Thank you guys
RE: Hicom 350
RE: Hicom 350
If the problem moves with the ring gen, you need a new one but you might find it difficult to get one. They are old hardware.
RE: Hicom 350
Part Number:
RGMOL KENNDATENLISTE
Part Number: S30124-X5109-X-*-ZSYS
However if you have other analog extensions working/ringing then unlikey to be this
RE: Hicom 350
Now I know that ringing module on shelf 2 is faulty... Which brings me to ask another question why does digital extensions still keep their ringing functional being on the same shelf with faulty ringing module?
RE: Hicom 350
the system tells the phone - 'ring'
With an analog phone you have what is called a POTS phone - it works the same way as when phones were invented.
The system then has to send 72Volts at 25 Hertz(depending on market and phone) superimposed over the 50Volts DC to go through a capacitor to the 'bell' circuit.
RE: Hicom 350
@sbcsu can I take you back to that problem regarding name that doesn't display ? Did what you told me name appears in the system but not in the phones display. It used to be displayed I think I touched something that hides it now .
RE: Hicom 350
Extension B is called bbbbb
Ring Extension B from A and B will see aaaa on it's screen
A will see bbbb on it's screen
What's happening or not happening ?
RE: Hicom 350
RE: Hicom 350
REG-PERSI:STN;
REG-PERSI;STN,XXXX;
To change a name or put in a name if none exists
CHA-PERSI:NAME,XXXX,,"New Name";
RE: Hicom 350
I did regenerate the number with no name before but no results
RE: Hicom 350
This is extension 5001 it doesn't show it's name.
Name: "KHOUKHI".should be there
RE: Hicom 350
Then Right Mouse Click on any line and go to MML editor
To see what name is on a station
REG-PERSI:STN,XXXX;
To Change or Add a Name:
CHA-PERSI:NAME,XXXX,,"Test Phone";
RE: Hicom 350
I readd it again through cha-persi. It accept change but still no display.
RE: Hicom 350
Upgrade the Comwin to start with please - details here FAQ965-7883: HFA SIP OpenScape OpenStage iSDX Realitis HiPath DX Rolm 9600 Hicom OSB Software Downloads
RE: Hicom 350
Another thing regarding access command rufum what are all values that can lcosv1 take? Are they predefined values or does user assign each value for it? Cuz it's kinda random to me... So far what I know:
Lcosv1 : 1 = nothing
Lcosv1: 5 = self phones
Lcosv1: 29 = regional phones
Lcosv1: 30 = national phones
Lcosv1: 31 = international phones
Lcosv1: 32 = all
RE: Hicom 350
The HiCom 300 / HiPath 4000 is fully configurable from the start so your LCOSV1 is probably different to mine.
Who normally maintains the system for you ?
RE: Hicom 350
HiCom used in this shithole is 350e /HiPath 4800 on expert mode.
like you could have figured yet another guy with no training here I need to learn from a dude who got a proper training but what I learn from this forum is 10times more than what I got from him.. I know about the technical field and programming logic how fucked am I?
RE: Hicom 350
RE: Hicom 350
@sbcsu I need to correct something I assumed but was wrong... Back when ringing ext B from ext A you will see "NO" as name displayed. Ext A idle has nothing displayed in the name section.
RE: Hicom 350
RE: Hicom 350
REG-SCSU:1234;
REG-SBCSU:1234;
REG-SDAT:1234;
REG-ZIEL:FWD,1234;
REG-ACTDA:STN,1234;
REG-PERSI:STN,1234;
DEL-SBCSU:1234,ALL;
OR
DEL-SCSU:1234,ALL;
Then add back in the results of the top commands
Why are you deleting an extension and adding it back in again ?
If you want to 'reset' and extension
RES-DSSU:STNO,1234;
To display the status of an extension
DIS-SDSU:ALL,,STNO,PER3,1234;
RE: Hicom 350
RE: Hicom 350
Got display back again a certain bro won't bug me again...
This what I did
RE: Hicom 350
Do we have a discord server or some kind of instant chat?
RE: Hicom 350
So what's the next problem ?
RE: Hicom 350
This is a 'snapshot text file backup' of your system
Here is a 'very rough' guide - because the system is so old - please only do this work - out of hours at a quiet time
Not during the busy times !
EXE-UPDAT:BP,ALL;
EXE-UPDAT:A1,ALL;
STA-DEL::PAS:VEGAS/DATEI;
STA-REGEN:MYSTR,L31901Q1114A00001,N,,,,,,ALL;
This would also take some time to complete
When complted we will extract the file - next time !
RE: Hicom 350
Field questions:
Is there any other commands that interact with DIUN2 card other than rufum ?
Primary access wired to DIUN2 is fiber mainly used for simultaneous calls and I think we pay hugely if there's possibility to squeeze internet from it?(this shithole is probably paying it aswell without knowing it)
RE: Hicom 350
Here is the link - FAQ965-7883: HFA SIP OpenScape OpenStage iSDX Realitis HiPath DX Rolm 9600 Hicom OSB Software Downloads
Ideally you would need to complete a course or have a mentor on site.
Have you completed the REGEN file ?
RE: Hicom 350
Here is another minor problem:
I have found 2 extensions with same number
Ext A was on
Ext B it's an old ligne that I found was working and I'm gonna use ...
both working... Now I need to know which PEN is each of them attached but DIS-SBCSU gives me info for only 1
RE: Hicom 350
2 extensions do not have the same number unless you have analog extensions and they are 'double jumpered' or joined together like a domestic setup.
If you
REG-SBCSU;
You will get a listing of ALL Digital extensions
RE: Hicom 350
Man I need to use that wire... Is there anything can be done so I use it without ext A listening to ext B?
RE: Hicom 350
So, yes the same cable with 2 wires going to the same pen - feeding 2 telephones -
You could change the phone to digital and put in an underset adaptor on the optiset to feed another digital extension but they are probably no longer available.
Just run another pair or check the existing wiring - there could be 2 pairs in the cable ?
RE: Hicom 350
RE: Hicom 350
The part number for the 'underset adapter' is S30817-K7011-B104-8
If you do get one then you will also need a power supply for the 'slave' phone.
Also it has to be added differently and it will have to have it's own number.
The 'slave' phone power supply is similar to this part number C39280-Z4-C73
RE: Hicom 350
RE: Hicom 350
Hello guys know what is this ? Seems it can be inserted in hicom ? I'm guessing some floppy disk to boot the hicom system... You guys have any further infos ?
RE: Hicom 350
They hold more than a floppy but less than a CD.
RE: Hicom 350
Have a nice weekend bois!
RE: Hicom 350
Try putting the MO disk into the MO drive
CHA-DSSM:A1,6;
ACT-DSSM:A1,6;
DEA-DSSM:A1,6;
EXE-UPDAT:BP,ALL;
EXE-UPDAT:A1,ALL;
COPY-DDRSM:A1,1,E,6,E,N;
COPY-DDRSM:A1,1,F,6,F,N;
That should copy the areas E&F to the MO
But I'm a bit rusty on the old ones so let me know how you get on.
RE: Hicom 350
Whenever someone calls 6148 it's forwarded to 5355 ... Checked group calls like AUN and CHESE but they ain't there 🤔
I'm suspecting it was made locally on phone while people were missing with buttons if so which combination to undo it ?
RE: Hicom 350
REG-SA;
Although I see in the DIS-SBCSU:6148; down in the end that there is no Hunt so it's probably a forwarding:
Could be a forwarding
REG-ZIEL:FWD,6148;
Forwarding Activations:
REG-ACTDA:STN,6148;
RE: Hicom 350
ADD-WABE:**909,,,FWDIGNOR,N;
Then dial the Forward Ignore Code **909 and the extension number to (once off) over ride the forwarding.
Best not to give it out to everyone only yourself and probably operators.
RE: Hicom 350
Here what I did
RE: Hicom 350
Example:
DIS-SBCSU:1234;
If you change or delete something now in SBCSU you can not put it back unless you have a REG-SBCSU to re-enter.
REG-SBCSU:1234; first
then
DIS-SBCSU:1234;
RE: Hicom 350
RE: Hicom 350
RE: Hicom 350
To reset an extension manually
RES-DSSU:STNO,XXXX;
If an extension gives issues then it should be investigated.
A faulty PEN, Phone or cabling.
RE: Hicom 350
Can I use both old and new one at same time ?
RE: Hicom 350
RE: Hicom 350
will this bring new/advanced commands like CRON ?
RE: Hicom 350
The telephone system hardware and software are considered out of date and would have to be changed/upgraded for you to do those commands, however there is a price to pay for that - you would then pay for licences in software for each extension and would be put into a situation where you would have to upgrade on an ongoing basis - that suits some organisations but not others.
RE: Hicom 350
The files are provided as is just in case an old XP machine goes down and has to be replaced
RE: Hicom 350
Is it possible to schedule a rest periodically?...what commands do you recommend as for regenerating/refreshing data ?
Also @sbcsu
RE: Hicom 350
In Comwin
Logon first
then - up top - MACRO - Retrieve System Variant
THEN you can use the Comwin Edit/MML Editor correctly
Just because that Comwin has the ability to use that command does not mean your telephone system has that command.
Your system is old !
If the Fibre to RJ45 (G703 Converter) is working correctly and your cables are terminated correctly then you shoul not need to periodically reset the system.
If you suspect an issue then you need to first find the Port Equipment Number of the Trunk
(REG-TDCSU;)
RE: Hicom 350
Hello guys command dis:cossu:lcosv; displays what's above ... I can't read it if you guys can and explain to me would be very helpful
RE: Hicom 350
If the station makes a network call, there are AUTH values in LDPLN and LDAT. The LCOSV must contain those AUTH values to be allowed to make the call. The AUTH value is explicit, it must have that value.
Example. To dial a PSTN number, LDPLN contains AUTH 4. Your station is LCOSV 11. LCOSV 11 contains AUTHs 1,2,3 and 5. It cannot dial that PSTN number. LCOSV 4, which contains AUTHs 1 and 4, would be able to dial the number.
RE: Hicom 350
RE: Hicom 350
RE: Hicom 350
RE: Hicom 350
The LCOSV is the bag.
The AUTH is the colour.
LDPLN and LDAT tell you what colour (AUTH) you need to dial a number.
Inside your bag you have to have that colour.
The LDPLN and LDAT can be the same value, that’s OK. Or, if every LCOSV has at least the AUTH 1 assigned, you can make all your barring happen with the LDPLN and just leave the LDAT AUTH set to one. Then you only need to think about LDPLN.
Or maybe that doesn’t help at all :D
RE: Hicom 350