Partner messaging question
Partner messaging question
(OP)
Customer wants to have multple AA options to ring groups of phones and then if not answered all end up in operator mailbox 10. As such if I call in and press 2 for the sales department, it will ring 3 phones (say 12,13 and 14) and then on no answer end up in mailbox 10. I said this is not possible when using calling groups, you must have a group mailbox. I believe I am correct, no?
RE: Partner messaging question
RE: Partner messaging question
RE: Partner messaging question
This is not the case for Calling Groups, the call will ring forever.
BUT, set Transfer Return Extension for each VM port to themselves (actually factory setting) - #306-XX-XX (VM ports are 18 and 19, set #306-18-18 and #306-19-19
In Partner Messaging, create mailboxes, WITH a phone, for the Calling Group you are going to transfer to (71, 72, 73, and/or 74). While creating the Group Mailbox, also assign it as a Phantom Mailbox, with Mailbox 10 as the destination.
Record and activate a greeting in the Group Mailbox (can be the same verbiage as Ext. 10's mailbox).
A call transferred from the Auto Attendant to a Calling Group will ring in the group until the Transfer Return Rings in #105 is met. It will then RETURN to the VM port that originally transferred it. The system will see a matching mailbox, play the Greeting, and deposit the incoming message in Mailbox 10.
If your Partner Messaging is R7, you can have multiple Phantom mailboxes send their messages to Mailbox 10. If you have Release 6 and have multiple Group mailboxes, make the phantom destination an unused AA's General Mailbox, and set Ext. 10 as the MW receiver. So say a call transfers to Group 72, comes back, Mailbox 72 answers, the incoming message is placed in Mailbox 9992, and Ext. 10 gets the light.
RE: Partner messaging question
RE: Partner messaging question
Tim Alberstein
RE: Partner messaging question
RE: Partner messaging question
RE: Partner messaging question
Thank you very much and Happy Holidays.
www.tgscorp.com
RE: Partner messaging question
RE: Partner messaging question
RE: Partner messaging question
They have a PC large with Partner Messaging.
Can I create a queue of calls for just one extension?
For example if I have the auto attendant set to a selector code that sends calls to Ext. 16 Deli department, customer would like calls to queue up.
I posted here because this Post is recent, and I see my guru TTT is responding!
alwayslearning
RE: Partner messaging question
Set Abbreviated Ring for Ext. 16 to Active (#305-16-1)
Set the system's Transfer Return Rings to 0 (No Return) (#105-0)
Set each the VM Ports' Transfer Return Extension to Ext. 10 as the manual states.
Set the Selector Code in the AA to transfer to Ext. 16
Create Ext. 16 with Transfer Only permission
Call comes in, AA answers, selector code transfers to Ext. 16 as normal, ring-beep on the Intercom for the first ring, and then ring-beep-beep on whatever line it was received on until answered. NO coverage if it doesn't get answered.
2nd call comes in, selector code transfers to Ext. 16, it rings once on the Intercom, then continues to ring on the line key it arrived on. Since Abbreviated Ring is Active, the phone only makes one audible ring sound, even through the call is still there ringing away. When the Deli is finished with their initial call, and hangs up, the newly transferred call starts ringing normally.
Same for additional simultaneous calls, until you've filled up all of your lines.
Train the Deli to put the receiver back in the cradle when finishing a call, so that the longest waiting call will ring next, otherwise they might skate to a newer call by accident.
RE: Partner messaging question
Thank you very much
I will get out there and program all these steps.
alwayslearning
RE: Partner messaging question
But it seems in my AA greeting, can I have the zero selector code ring more than Ext. 10?, or any other selector code?
Currently I am using selector code 3 only for the deli.
I looked into creating some type of group, but gave up at the time.
Thank you TTT
alwayslearning
RE: Partner messaging question
RE: Partner messaging question
alwayslearning
RE: Partner messaging question
Which slot is the Partner Messaging in, how many ports is it, and what is in the other slots (by Slot and the module is in it)?
RE: Partner messaging question
from memory, I have a 308 EC in slot 1, and a 308 ACS in slot 3.
I do not remember nor have pics of KSU, and the new style cover is on it.
I do not want to drive all the way over.
I do have a paging group setup either 70, or 71?
I need Ext.s to ring with the zero prompt as follows 10, 11, 15, 17, 18, 19, 20
alwayslearning
RE: Partner messaging question
I didn't realize that you are dealing with Partner VOICE Messaging, instead of Partner Messaging
You can't change the Dial-0/Timeout destination. The stuff about Selector Code 3 going to the Deli is all valid.
And you can add Extensions to Groups, but you can only point Selector Codes 1 through 9 to the Calling Group extension numbers.
RE: Partner messaging question
it seems I can create Calling groups, and have selector codes go to certain groups?
Except dial 0 time out.
alwayslearning