×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

*
*
*
*

Thanks. We have received your request and will respond promptly.

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Partner ACS 6 AA busies out next line in pool when answering calls

thread688-1819836

Partner ACS 6 AA busies out next line in pool when answering calls

Partner ACS 6 AA busies out next line in pool when answering calls

(OP)
I recently had and R3 module get a squealing noise on all lines and ext on that card. I replaced it with an R6 and reprogramed the system and all phones. All is working as expected. However I have noticed that when the Auto Attendant answers an incoming line it busies out the next line in the pool to answer the call. Once the Attendant hands the call off to VM or an ext. it releases the 2nd line that it opened. I do not recall if this happened with the previous R3 card so I am wondering if this is normal behavior or do I have a programming issue? tyvmia

RE: Partner ACS 6 AA busies out next line in pool when answering calls

What is the voicemail module that you are using, double check that the VM ports are assigned to Hunt Group 7. If a VM port is NOT assigned there, it will grab the incoming call at the same time the assigned port(s) do. Put DSS/BLF buttons on a phone for the VM ports and observe which are answering the calls, and if they are cycling through the group

RE: Partner ACS 6 AA busies out next line in pool when answering calls

(OP)
Thank you - yes that was it I didn't have all of the VM ports assigned to the Hunt Group.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close