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Cisco Unity delay after Caller Input selection with Call Handler

Cisco Unity delay after Caller Input selection with Call Handler

Cisco Unity delay after Caller Input selection with Call Handler

(OP)
I didn't see a specific forum for Unity, hopefully it's Ok to post here. Whenever a caller selects a digit on a Call Handler there's a 5 second delay before the call is actually transferred. This does not happen on a Caller Input choice on a standard mailbox profile. As soon as 'Wait while I transfer your call'(would be nice to eliminate that)is heard, the destination rings immediately.

I wonder why there is a delay with the Call Handler and can it be eliminated?

RE: Cisco Unity delay after Caller Input selection with Call Handler

(OP)
Further testing showed the delay can be eliminated by removing the number in the legacy AT&T system and re-configuring it as we do for Cisco phone numbers. I then created the same number in CUCM that routes to a Call Handler. We have 2 systems, migrating to all Cisco at some point. Previously, the number was on a port in the AT&T system call forwarded to Cisco Unity. Strange though, that calling such a number, the delay occurred whether the Caller Input destination was a Cisco or AT&T phone. So, in the case of the Caller Input destination being a Cisco phone, the delay would still occur. In this case the call is completely out of the AT&T system. There was never a delay when calling a number initially, it would route immediately to the greeting associated Call Handler.

The delay will still occur though in a few instances where the initial called number resides in the AT&T system and is no answer call forwarded to a Call Handler in CUCM.

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