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Phantom internal calls to operator console

thread798-1819342

Phantom internal calls to operator console

Phantom internal calls to operator console

(OP)
Hi, we have a hotel with a Option 81c with Duvoice voicemail. The duvoice just connects to the pbx via digital ports and then crossed into the duvoice server. Anyway, we are getting multiple calls a day, sometimes all 3 consoles at once, of dead air and the calls are coming from the voicemail digital ports. These calls are not hitting voicemail according to the reports. So it is only pbx related. When I trace the consoles I see the calls and they have nothing dialed and term is none but yet its ringing the 2250 consoles. Any ideas where to check? The voicemail ports programming has been in place since 2016. thanks

RE: Phantom internal calls to operator console

We had a similar issue with an analog card physically burning out calling our consoles on a CS1K. It'd verify that the digital card is fine in the cabinet, could also need replacing.

RE: Phantom internal calls to operator console

(OP)
Thanks, these are apread out on two cards. I will reseat them for now though and see.

RE: Phantom internal calls to operator console

(OP)
problem fixed..MPO Data needs to always be dis dis, we had dis atn, so call transfers that failed through the vm channels default to the operator, Now calls will simply disconnect as they should

RE: Phantom internal calls to operator console

oof, yeah, ran into that on my home system here. Of course there I had no attendant console, not even a NITE DN.

Calls would disappear if I fat fingered a transfer and did the wrong thing, often sticking the phone line off hook.

It's now one of the things on my mental to-do list when helping somebody configure a system from scratch.

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