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List of Active Agents

List of Active Agents

List of Active Agents

(OP)
Hi Everyone

Thanks in Advance !!

Is there any shortcut or any command which can list all the active agents in Avaya AUra Contact Centre ?


Regards

RE: List of Active Agents

What release of Call Center runs ?

RE: List of Active Agents

(OP)
Its AvayaAura_CCMA_6.4.216.0

RE: List of Active Agents

You could stat the card slots.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

RE: List of Active Agents

The Avaya Aura Contact Center Manager Administrator (CCMA) Open Interface incorporates SOAP- and REST-based Web service interfaces that can be used by third-party applications to access certain Contact Center management capabilities provided by CCMA.
And by the way i believe your questions should move another forum

RE: List of Active Agents

(OP)
Thanks Firebird. But in that case I need to stat every card in the system. My questions may sound silly as I am not familiar to Avaya much, but first I need to note note every card in the system and then stat the card would take time.

Right ?

RE: List of Active Agents

(OP)
Hi AvayaHE , Thanks for replying on the post. But someone asked me to use some commands in CS1000 to get the list, so thought of posting here only.

RE: List of Active Agents

Hi

It is also possible in the call server.
The problem is that you need to know the agent's position ID, TN or private extension.
Is this information available to you?

RE: List of Active Agents

(OP)
Yes, I have this information.

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