Dropping line when put on hold
Dropping line when put on hold
(OP)
Hi Guys,
Got an issue with SL1100's and some SL2100's when calling out to some sites on Gamma SIP trunks, when the called party puts the call on hold or the call is transferred via AA the SL drops the line, it doesnt happen to all sites but on every call to specific sites.
Tried NEC tech who say the called sites must be set up incorrectly and Gamma say its not them which is a fat load of good to me, cant believe I'm the only one with the problem.
Anyone got a fix or a work round its driving me nuts.
Regards,
Bob
Got an issue with SL1100's and some SL2100's when calling out to some sites on Gamma SIP trunks, when the called party puts the call on hold or the call is transferred via AA the SL drops the line, it doesnt happen to all sites but on every call to specific sites.
Tried NEC tech who say the called sites must be set up incorrectly and Gamma say its not them which is a fat load of good to me, cant believe I'm the only one with the problem.
Anyone got a fix or a work round its driving me nuts.
Regards,
Bob
RE: Dropping line when put on hold
Stepping back a little, what is being presented to callers when they are put on hold or being transferred? If it is silence, the caller may simply believe they were hung up on.
You could use the internal MOH on the system which is horrible but, possibly, better than silence.
Better yet would be a good external MOH device.
Checking on this first might save the labor of a Wireshark trace.
RE: Dropping line when put on hold
RE: Dropping line when put on hold
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