×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

CFNA to an external number on a CICS 1.0

CFNA to an external number on a CICS 1.0

CFNA to an external number on a CICS 1.0

(OP)
One of my customer has a CICS version 1.0 with 2 digits extensions.
I'm trying to call forward no answer (CFNA) an outside incoming call to ext. 23 to an external number after 4 rings.
Is it possible on that software version?

Set 23 has access to line pool A and redirect.
I've tried different combinations of routes (001) and destination codes (73) (8)
I get an invalid number message even trying to just simply call forward that extension to an external number, never mind CFNA.

What am I doing wrong?


Thanks,
Robert


RE: CFNA to an external number on a CICS 1.0

4.1 and up is required for External Transfer

Your so far back I would advise to go to 7.1.

Be aware of your voicemail version and compatibly.
Which vmail and software version do you have?





=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: CFNA to an external number on a CICS 1.0

(OP)
Thanks for your quick answer.
It's a Flash 1.44
It will need to be upgraded also.

RE: CFNA to an external number on a CICS 1.0

You will need 2.0 for that Flashtalk



=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: CFNA to an external number on a CICS 1.0

(OP)
Yes, thanks again.

RE: CFNA to an external number on a CICS 1.0

(OP)
The customer decided to upgrade his CICS to 7.1 software and Flash 2.0
I am currently programming another CICS to be able to switch equipments rapidly and minimize downtime.

What is it that controls what destination code I’m able to program? In the past I’ve used 8 or 70. In this CICS, the only one I can use is 20.

When I made a test with 7.0 software and only 1 line card I was able to use 7 or 8 but now I have 2 line cards and an 8 station expansion card.
Extensions are 2 digits, ranging from 21 to 36 and 57 to 64.

Thanks
Robert

RE: CFNA to an external number on a CICS 1.0

Did you first do a STARTUP on the CICS? that's a must to wipe out all programming.

Otherwise look at all these culprits:

External Code <----default is 9
Pool Codes
Dest Codes

Sometimes dialing the digits provide a clue on the display and/or the line appearances.

Best to start DN's at 3 digits in case they ever want to utilize Hunt Groups.



=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: CFNA to an external number on a CICS 1.0

(OP)
The CICS I’m programming had a 7.0, I installed a 7.1 and did a startup on it.

External code is 9 (default?)
Pool A is 9

I don’t mind 20 as a destination code, it’s just that I can’t get my head around how it really works.

I will talk to my customer about 3 digits DN’s maybe this will open up other dest. codes possibilities including Hunt Groups.

I’ll let you know,

Thanks
Robert

RE: CFNA to an external number on a CICS 1.0

Yes, remove the 9 in pool A and External Code so that you can use 9 as a Dest Code.

What DN range did you use when doing the Startup?



=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: CFNA to an external number on a CICS 1.0

(OP)
I used 21-?
I will try your suggestion.
Will I lose any programming if I change DN’s length from 2 to 3 digits?

RE: CFNA to an external number on a CICS 1.0

Not on the KSU but on the voicemail will need to default it and re-program from scratch via REINSTALL.



=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close