CFNA to an external number on a CICS 1.0
CFNA to an external number on a CICS 1.0
(OP)
One of my customer has a CICS version 1.0 with 2 digits extensions.
I'm trying to call forward no answer (CFNA) an outside incoming call to ext. 23 to an external number after 4 rings.
Is it possible on that software version?
Set 23 has access to line pool A and redirect.
I've tried different combinations of routes (001) and destination codes (73) (8)
I get an invalid number message even trying to just simply call forward that extension to an external number, never mind CFNA.
What am I doing wrong?
Thanks,
Robert
I'm trying to call forward no answer (CFNA) an outside incoming call to ext. 23 to an external number after 4 rings.
Is it possible on that software version?
Set 23 has access to line pool A and redirect.
I've tried different combinations of routes (001) and destination codes (73) (8)
I get an invalid number message even trying to just simply call forward that extension to an external number, never mind CFNA.
What am I doing wrong?
Thanks,
Robert
RE: CFNA to an external number on a CICS 1.0
Your so far back I would advise to go to 7.1.
Be aware of your voicemail version and compatibly.
Which vmail and software version do you have?
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www.curlycord.com
Toronto, Canada
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RE: CFNA to an external number on a CICS 1.0
It's a Flash 1.44
It will need to be upgraded also.
RE: CFNA to an external number on a CICS 1.0
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www.curlycord.com
Toronto, Canada
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RE: CFNA to an external number on a CICS 1.0
RE: CFNA to an external number on a CICS 1.0
I am currently programming another CICS to be able to switch equipments rapidly and minimize downtime.
What is it that controls what destination code I’m able to program? In the past I’ve used 8 or 70. In this CICS, the only one I can use is 20.
When I made a test with 7.0 software and only 1 line card I was able to use 7 or 8 but now I have 2 line cards and an 8 station expansion card.
Extensions are 2 digits, ranging from 21 to 36 and 57 to 64.
Thanks
Robert
RE: CFNA to an external number on a CICS 1.0
Otherwise look at all these culprits:
External Code <----default is 9
Pool Codes
Dest Codes
Sometimes dialing the digits provide a clue on the display and/or the line appearances.
Best to start DN's at 3 digits in case they ever want to utilize Hunt Groups.
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www.curlycord.com
Toronto, Canada
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RE: CFNA to an external number on a CICS 1.0
External code is 9 (default?)
Pool A is 9
I don’t mind 20 as a destination code, it’s just that I can’t get my head around how it really works.
I will talk to my customer about 3 digits DN’s maybe this will open up other dest. codes possibilities including Hunt Groups.
I’ll let you know,
Thanks
Robert
RE: CFNA to an external number on a CICS 1.0
What DN range did you use when doing the Startup?
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www.curlycord.com
Toronto, Canada
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RE: CFNA to an external number on a CICS 1.0
I will try your suggestion.
Will I lose any programming if I change DN’s length from 2 to 3 digits?
RE: CFNA to an external number on a CICS 1.0
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www.curlycord.com
Toronto, Canada
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