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Toshiba Network eManager Connection Issue

Toshiba Network eManager Connection Issue

Toshiba Network eManager Connection Issue

(OP)
Hello everyone! I just got back my Toshiba CIX40 phone system and set aside my NEC SV8100 phone system for a while. I am running Toshiba’s Network eManager programming software version V5.20B30 on my Windows 10 64 bit laptop. For some reason however, when I try to connect to it, I keep getting the following error message: “Connection failed! CIX40: ERROR_COULD_NOT_CONNECT_TO_CALL_AGENT”. I have tried connecting the CIX40 directly from the PBX to my laptop using a crossover ethernet cable and connecting the CIX40 to a switch using a regular ethernet cable which would obviously then go to my router but no luck. In both instances, I made sure that my laptops ethernet was set to the IP address of 192.168.254.200 & the subnet address of 255.255.255.0. I also changed my ending DHCP address to 200 in my router. The phone system IP address & community name are default so I know I entered that information correctly. I keep trying different methods for hope that it will work but I cannot seem to make it connect. I am hoping that someone can help me make it connect with some advice or information? Thanks so much in advance!

RE: Toshiba Network eManager Connection Issue

The crossover cable should suffice in this instance between ksu and laptop. I would verify the ksu IP address via P916. Installing a BDKU in slot one will assign extensions 200-207 by default thus allowing you programming access through the phone. Also, make sure the cpu battery is strapped in the ‘on’ position.

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