Hope someone can help. I have a schedule build for Weekdays with active time 8:30am - 4:30pm. I have two greetings, an opening greeting and closed greeting. I created a new CTI route point on the callmanager for the closed greeting and set the extension. On the opening greeting I enabled the closed greeting and then when 't to the transfer rules and set the closed greeting to go to the new route point. However when i call in the after hours greeting doesn't play. To test some things I called the new route point extension and it plays the correct greeting. If i remove the closed greeting and schedule the opening greeting works. I'm not sure if its the schedule or the transfer.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.