Cisco Call Handler for After Hours
Cisco Call Handler for After Hours
(OP)
Hope someone can help. I have a schedule build for Weekdays with active time 8:30am - 4:30pm. I have two greetings, an opening greeting and closed greeting. I created a new CTI route point on the callmanager for the closed greeting and set the extension. On the opening greeting I enabled the closed greeting and then when 't to the transfer rules and set the closed greeting to go to the new route point. However when i call in the after hours greeting doesn't play. To test some things I called the new route point extension and it plays the correct greeting. If i remove the closed greeting and schedule the opening greeting works. I'm not sure if its the schedule or the transfer.
RE: Cisco Call Handler for After Hours
Certifications:
A+
Network+
CCENT
CCNA Voice
CCNP Voice
RE: Cisco Call Handler for After Hours
RE: Cisco Call Handler for After Hours
Certifications:
A+
Network+
CCENT
CCNA Voice
CCNP Voice
RE: Cisco Call Handler for After Hours
I use time periods and schedules. Build 2 schedules, 1 for open, 1 for close, within those are your time periods than you just assign the schedule to a partition and add that partition into your css.
We use these with CTI route points