×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

External calls cannot be forwarded to external phone

External calls cannot be forwarded to external phone

External calls cannot be forwarded to external phone

(OP)
This one has been perplexing me for a few days now. I will also preface this by saying I inherited this system and am trying to learn as much telephony as I can over these past few days.

I set up one of our phone sets to forward calls to an external number. If I call the set's number with another internal phone line, it forwards to my cell phone, no issue. But if I try to call the set's number from another external number (like another cell phone), it doesn't even ring on the caller's end and doesn't get forwarded. The only indication that anyone called is that it shows up in the call logs on the phone set. Just to add to that, if I cancel the forward while trying to call the phone set, it will begin to ring as normal. Redirection is enabled on the set.

Any ideas?

RE: External calls cannot be forwarded to external phone

Can you post a full printout of the TN here?.
Usually it will be a prompt in the sets CLS such as not having SFA, CFTA, CFXA FNA etc.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

RE: External calls cannot be forwarded to external phone

(OP)
Well whoops, I accidently posted in the wrong forum. Sorry about that, but thank you for the quick reply. I have a Norstar Plus system, not a CS1000. Gonna ask over there

RE: External calls cannot be forwarded to external phone

In that case, you need to look at Target lines. I'm guessing that it's not been assigned a DID.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close