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Info Mailbox for Hunt Group overflow

Info Mailbox for Hunt Group overflow

Info Mailbox for Hunt Group overflow

(OP)
CICS with CP100

When hunt group 291 doesn't answer, CICS set to forward to CP system extension (235).

I want the call to go to info mailbox set up for ext 291.

Instead the call goes to the general delivery mailbox. I missed a step somewhere. Help?

RE: Info Mailbox for Hunt Group overflow

"CICS set to forward to CP system extension"
No such setting, you cannot forward a phone system.
lol

In Hunt Group programming you need to set the Overflow DN to Callpilots DN.

The call will go to General Mailbox if:
-there is no mailbox
-the mailbox # does not match the hunt groups DN
-maybe if it's an Info mailbox

I don't think Info mailbox will work.
If not then a work around would be to create a subscriber mailbox, recorded an Alt Greeting, tell it to not allow messages to be left.

Let us know if Info in fact did not work.






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Toronto, Canada

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RE: Info Mailbox for Hunt Group overflow

(OP)
I can forward the system in a cardboard box!

Good question about the info mailbox.

Is there another way, besides using an info mailbox, to *prevent* someone from leaving a message? Even with a greeting that says, "DON'T!" they will.

RE: Info Mailbox for Hunt Group overflow

(OP)
Actually, I just found in the manual that you can say no messages (like you said above) when you choose alternate greeting. Thanks for pointing me in the right direction!

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