Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Info Mailbox for Hunt Group overflow

Info Mailbox for Hunt Group overflow

Info Mailbox for Hunt Group overflow

CICS with CP100

When hunt group 291 doesn't answer, CICS set to forward to CP system extension (235).

I want the call to go to info mailbox set up for ext 291.

Instead the call goes to the general delivery mailbox. I missed a step somewhere. Help?

RE: Info Mailbox for Hunt Group overflow

"CICS set to forward to CP system extension"
No such setting, you cannot forward a phone system.

In Hunt Group programming you need to set the Overflow DN to Callpilots DN.

The call will go to General Mailbox if:
-there is no mailbox
-the mailbox # does not match the hunt groups DN
-maybe if it's an Info mailbox

I don't think Info mailbox will work.
If not then a work around would be to create a subscriber mailbox, recorded an Alt Greeting, tell it to not allow messages to be left.

Let us know if Info in fact did not work.

Toronto, Canada

Add me to LinkedIN

RE: Info Mailbox for Hunt Group overflow

I can forward the system in a cardboard box!

Good question about the info mailbox.

Is there another way, besides using an info mailbox, to *prevent* someone from leaving a message? Even with a greeting that says, "DON'T!" they will.

RE: Info Mailbox for Hunt Group overflow

Actually, I just found in the manual that you can say no messages (like you said above) when you choose alternate greeting. Thanks for pointing me in the right direction!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close