Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

VDN Reporting - Concurrent Calls

VDN Reporting - Concurrent Calls

VDN Reporting - Concurrent Calls

System Manager - CMS Supervisor 18.0 - Infortel Select Version 10.0

We are working on implementing an IVR by Nuance and they are asking for peak concurrent calls for our main menu. We have several VDNs pointing to the same Vector. I am looking for a way to get a report that has this info. List BCMS VDN xxxx works, but it only shows the current day and they are asking for historical data.

We do have Infortel for CDR but I can't seem to get the data for the VDNs, just the trunks and that doesn't help.

Any suggestions or ideas would be great, thank you.

RE: VDN Reporting - Concurrent Calls

CMS should give you that information quite easily if the VDNs are set up for both or external in the Measured field.
Go to Historical> VDN> Report (Skill) Monthly
Then select the date range and run the report. I wouldn't run it for a large date range at first, run it for last month and see what you get.

RE: VDN Reporting - Concurrent Calls

Thank you Sean. That report is good but I don't see concurrent calls on it. Am I missing something?

RE: VDN Reporting - Concurrent Calls

Oh sorry, I forgot that's what you were asking. CDR might be your best bet even though it hasn't given you the results you were looking for yet.

You could use a multi step approach in CMS by running a Trunk Group Summary Daily report, look at the day with the most calls and then run a Trunk Group Busy Hour report for that day. It only gives you total calls for that hour but does provide occupancy which might be helpful.

You could also look at using the Trunk Analyzer function in Site Admin but that's only good if you had previously set it up to capture data.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close