Hi all,

SV9100 system in a hotel. Guest arrives and is checked in by hotel staff, but then for whatever reason the staff decide they do not want that guest to be able to make calls from their room to numbers outside of the hotel. Is there something the hotel staff can do from their phone which will change the class of restriction for that particular room?

I have been looking at a service code named "Hotel Change Toll Restriction Class for Other Extension", service code 737 here in the UK (I understand other regions use different service codes for whatever reason and it may be 637 elsewhere by default).

So if I've understood it all correctly, hotel reception will dial 737 followed by the extension number to be barred followed by the class of restriction as a 2-digit number between 01-15.

Does that sound correct? Has anybody got any experience of doing it this way? Main reason I ask is that I've had this question somewhere before from another customer, it was a nightmare and in the end it never worked. I also notice that once it's barred via this method then it can only be unbarred via the same method. On top of that, I have a feeling it may not actually bar an extension "on the fly", I think it may just bar it next time that extension is checked in.

Is there an easier way to achieve what they want to do? I see it has been previously mentioned that a customer can do it if they have access to WebPro but I can only give them access to that if we're able to totally lock it down and only give them access to change certain things - is that possible?

Any assistance will be appreciated because this stuff baffles me somewhat and I don't find the NEC manual entries on it really help very much.

Thanks!