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Caller ID on Callback

Caller ID on Callback

Caller ID on Callback

I am using the callback feature and it works great . The only small issue is that, I am using it on an IVR breakout menu and when it calls back I route back to the queue with a high weight. When it routes to the agent there is no caller id which I understand because I created the call to the customer. Is there any way I can route the call before going to the queue to manipulate the caller ID ?

RE: Caller ID on Callback

You can certainly set the destination after callback to Set CallerID, which would set the caller ID and then send the call to the queue. The challenge might be the configuration of the "Set CallerID" to give you what you want.

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