Why have the mailboxes say they are closed when AA should have already done that right off the bat?
Can we assume only 1 doctor is on call?
Are you saying the greeting tells people what mobile # to dial?
With canflyguys suggestion, reception would have to login to the CCR Tree to make changes... if that's OK, a little dangerous.
Reception at closing:
[highlight #FCE94F]Log into F983, Other, CCR, Admin, 1, OK, Chg, 1, OK, Chng, Path 1, Lmsge, Ext and change the mobile #[/highlight]
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Your problem with your 4 set scenario is the call will go to the originating mailbox which would be reception.
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Most sites do this for emergency mailboxes:
Create a mailbox allowed to transfer external
Setup greeting to press 7 to transfer to mobile (or no transfer, leave a message and have Off Prem Notify activated.
Have your emergency path point to that mailbox.
Reception at closing:
[highlight #FCE94F]Log into that mailbox nightly and change the mobile # as required.[/highlight]
That is as simple as it gets, no need for any sets or extra mailboxes.
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Another scenario, perhaps too crazy...
No sets....just the 4 mailboxes
Setup 4 guest mailboxes
Allow external transfer and program the specified mobile #'s so users can dial 7 to get to the mobile.
Greeting "You have reached the after hours mailbox, if this is non urgent please leave a message after the tone or if this is an emergency then press 7 to be directed to the doctor on call."
Or you could also just have them leave a message and setup Off Prem Notify to their mobile.
F983
Greeting 1 -
"Thank you for calling Feelgood Medical"
Greeting 2 -
"Thank you for calling Feelgood Medical, if you have and after hours issue press 1 now" - Path 0 greeting then takes over
Path 0 - If you know your parties ext please dial it now, for hours of operation press 5, for location press 6 etc.
Setup paths 1 to 4 to Leave message at each of the 4 mailboxes:
Path 1 > Transfer> INT> - Mailbox 301 - Dr Strange
Path 2 > Transfer> INT> - Mailbox 302 - Dr Who
Path 3 > Transfer> INT> - Mailbox 303 - Dr Ruth
Path 4 > Transfer> INT> - Mailbox 304 - Dr Feelgood
Reception at closing:
[highlight #FCE94F]Log into mailbox 102, dial 99 and re-record greeting 2 - to reflect which # to press (1 to 4)[/highlight]
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No mailbox and 1 set scenario...just transfer to the doctors mobile
Path/Node 1 - for after hours emergencies press 1 > Transfer INT > X299
X299 (which is setup/allowed for external forward) sits beside reception
Reception at closing:
[highlight #FCE94F]
F4 DestCode Mobile#oftheday[/highlight]
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You can also utilize "Close The Business"
but too much to do here..
Reception at closing:
[highlight #FCE94F]Log into F982, close the biz
Log into mailbox 102, change greeting 4 to mention of pressing 1, 2, 3 or 4[/highlight]
Greeting 2 -
"Thank you for calling Feelgood Medical, if you have and after hours issue press 1 now" - Path 0 greeting then takes over
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Some of the above would be easier via the browser too.
Setup a different CCR Tree for each doctor
Reception at closing:
[highlight #FCE94F]Log into Callpilot Manager
Go to AA/Greeting Tables/Chg 1/Change the Tree number for Evening (1 to 4)[/highlight]
I am sure there maybe a couple more ways but...I am Outta Ammo!
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