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VM Pro and Avaya IP500 and no Avaya VM prompts

VM Pro and Avaya IP500 and no Avaya VM prompts

VM Pro and Avaya IP500 and no Avaya VM prompts

I am running an IPO500 build 3v and VM Pro build 1 and an IVR we have recorded is working fine, once we get to an Avaya prompt for the VM for instance there is no prompt, are these on the SD card rather than the VM Pro?

Any help would be appreciated

RE: VM Pro and Avaya IP500 and no Avaya VM prompts

Just to confirm: your auto-attendant is working (so you can call it and hear a recording) but you hear silence when you reach voicemail?

How are you accessing voicemail? Are you pressing the voicemail key on the phone or are you dialing *17 or some other method of accessing the "voicemail collect" menu?

Depending on whether you're running Voicemail Pro as a service in Windows or on the Linux Application Server, your Voicemail Pro directory is located in one of two places:

    [li]Windows: C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM[\li]
    [li]Linux: /opt/vmpro/[\li]
Only the essential edition's embedded voicemail files are stored on the SD card, and they may not be unless the installation that created the SD card contained them.

Please & thank you!

RE: VM Pro and Avaya IP500 and no Avaya VM prompts

Look at your files in the .wav directory. I had the same thing happen. For some reason, the system was looking for .wav files, but everything in the directory was .opus files. If you are running Windows vmpro, run debugview and you should see it trying to play the file and what file name it's looking for etc. If running vmpro on an application server, enable debug logging and look at the created log files. Oddly enough, just doing a rename of *.opus to *.wav made everything work. I backed up the directory before making the changes, but just renaming the files and not converting them worked.

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